In order to support driver’s with the online appeals process, we have introduced Chatbot Max, an interactive tool which will help you decide if you should make a representation against a parking or moving contravention and which supporting evidence you should be including.
By clicking on the link below (this is only supported by Google Chrome and Microsoft Edge) you can obtain advice 24 hours a day, 7 days a week.
You will be required to provide simple information such as the Penalty Charge Notice Number, contravention code and the reason why you want to make a representation. It is likely that you may be asked further questions, which will enable Chatbot Max to give you tailored information.
The benefit of using Chatbot Max is that it can provide information to you instantly, where you will be informed and can save time by then deciding whether you wish to pay or continue making a representation knowing what evidence you would need to provide.