School complaints procedure

You should settle all complaints through the school’s complaints procedure.

Ask your child’s school for a copy of their complaints policy, which will outline and explain the process.

First stage - informal

If you are concerned about your child’s education, you must first talk to your child’s class teacher.

If you write to the school, your complaint will be passed to the class teacher or a designated staff member to investigate.

You must allow at least five days for the designated staff member to respond.

Second stage – formal

If you’re not satisfied with the response you receive at stage one, you must talk to the head teacher.

You can also write to the school, outlining your concerns and what you’d like the school to do to help you with the matter. 

The school will acknowledge your complaint within five days. You must allow at least 20 days for the designated person to investigate the problem and respond.

Third stage – formal

If you’re not satisfied with the response you receive at stage two, you can complain to the chair of governors.

You’ll need to write to the chair of governors and address the letter as care of the school. The letter must outline the reason(s) for your complaint and why you’re still not happy.

The school will acknowledge your complaint within five days. You must allow at least 20 days for the chair of governors to investigate the problem and respond.

Forth stage – formal

If you’re not satisfied with the response you receive at stage three, you can complain to the governing body. This is the final stage.

You’ll need to write to the governing body to tell them why you’re still unhappy.

The chair or vice chair will hold a meeting to hear the complaint.

The governing body will acknowledge your complaint within 10 days.​​​