Apply to join the housing register
There are three steps needed to submit your application:
1. Log in to My Newham to begin your application
You will need a My Newham
account to apply to join the housing register.
Once you are logged in you should go to 'Apply for it' and then 'Housing register'. You will then be given the option to 'Start a new application'.
2. Complete a housing options advice assessment
By completing the assessment you will create a personalised action plan which gives you advice on how you can best help yourself.
Before selecting the 'Continue to HED assessment' button you should print (or at least look at) the HED information page in My Newham. This will help you to find your way back to My Newham after you have finished the form.
If you have looked at your options through HED you will still need to log in to your HED account to be allowed access to the housing register application form in My Newham.
3. Complete the housing register application form
After completing the HED assessment you can return to My Newham where you will have the option to complete your application form.
If you are unable to finish it in one go, you can save your application and finish it later. We will store it for up to four weeks from the date you start it. If you do not complete it within this period you must start again.
Why it is important to complete HED
Demand for social housing is extremely high in Newham and there are currently thousands of households on our housing register. The majority of people who apply will never be housed. This is why it is important that you explore the other options available to you.
This table shows the average waiting time successful bidders in 2011 were registered for before they were rehoused.
|Houses and Bungalows
||10 years, 6 months
|13 years, 11 months|
|Ground Floor flats and maisonettes
||7 years, 1 month
First to third floor flats and maisonettes
8 years, 4 months
|Fourth floor and above flats and maisonettes
||7 years 11 months
|10 years 10 months|
Applying for council housing will not
resolve your immediate housing problem because of the length of time it takes to be re-housed. And depending on your circumstances you may not even qualify. However, if you decide that you still want to apply to join the housing register, you must complete HED first
Can I use a paper form?
You must tell us if you are unable to apply online so we can assess you and decide if you qualify for assistance. Not having access to, or being unable to use a computer, will not be an acceptable reason alone for receiving help.
Information you need to fill out a housing register application
You will need:
- your email address
- National Insurance numbers for all members of your household included on your application over 16 years old
- employment details for you and your partner (if applicable) if either or both of you are working
- address history for the past seven years.
We will talk to you by email so it is important that you maintain a valid email address. Once you submit your application we will email you to request further information so please check your inbox, including your junk mail regularly.
After you submit your form
Once you have submitted your application:
- We will send you an email containing a temporary reference number. You will be able to use this number to track the progress of your application in My Newham.
- Your application will be pre-assessed, which can take up to 28 days. You will then receive an email telling you whether or not you have been successful.
- If you are successful the email will include details of the documents you will need to provide to prove that you qualify to join the housing register.
- You will need to send the documents within 28 days to support your application. Your application will not be processed without the documents.
How to submit your documents
If the pre-assessment of your application is successful you will be sent an email with details of the documents you need to provide. You can send us copies of your documents and original photographs by post to the following address:
London Borough of Newham
PO Box 68612
Make sure that your temporary reference number is clearly written on them.
Please do not send any original documents as we will be unable to return them to you.
Be sure to keep the originals of all submitted documents safe as these will need to be seen at a later date (maybe years later) if your application is successful.
How to send your photo(s)
You must submit a passport size photograph of yourself and any partner included on your application.
Photos can be sent by post to the following address:
London Borough of Newham
PO Box 68612
If you send your photos by post you must also include a supporting letter which includes:
- your temporary reference number
- a statement to say that the picture is a true and recent likeness of you (and your partner)
The picture must meet the British passport standard which means it should;:
- show you with a neutral expression and your mouth closed
- be in colour, not black and white
- be taken recent
- be standard passport size
- be of you facing forward and looking straight at the camera
- show your full head, without any head covering, unless you wear one for religious beliefs or medical reasons
- be taken with nothing covering your face - you should make sure nothing covers the outline of your eyes, nose or mouth
- be taken with your eyes open and clearly visible.
If you fail to provide your photo, and that of any partner on your application within 28 days of applying, your application will be closed.
What happens when you receive my documents and photograph(s)?
Once we receive your documents and photographs we will process your application. Based on the information you provide, we will decide if you are eligible to join the housing register.
If you are successful we will also decide what priority to give your case. You will then be informed of your status by email and sent a permanent reference number.
If we reject your application we will also send you an email. You will have the right of review of our decision; if your review is upheld you will not be able to reapply if your circumstances remain the same.
How will you tell me your decision or about any changes to my application?
We will contact you by email unless we have agreed otherwise. Please make sure that you check your email account regularly including your junk mail box.
We reserve the right to reassess your application at any time. However if this happens we will let you know.
Appealing our decision
We will write to you if we decide:
- not to accept you on to the Housing Register
- remove you from the Housing Register
- lower your priority (give you less preference) in the Housing Register
- not to allocate you a home.
Our letter will tell you the reasons for our decision and how you can ask us to look at it again (a review). You have the right to ask for a review within 21 days of our decision. You can send us any documents that you want us to consider when we look at your request.
You will lose the right to review if you do not make your request within 21 days.We will then look again at the facts as they stand at that time. We have 56 days to make a new decision or stand by the decision we originally made, and give you our reasons. After this time you will not be able to ask for a review of the same decision.
Why do I have to be visited?
We visit you to check your housing situation and to make sure that you are entitled to the property that you have bid for.
The assessment of your application is based on the information that you have provided so we need to check the property to see that the information is correct.
You will be visited when you are ranked highly for a property and it is likely that you will be invited to a viewing. All of our visits are conducted shortly after bidding closes.
We also reserve the right to visit you at any time without telling you, if we need to check your information.
How much notice will I get?
We will often only give you up 48 hours notice before visiting you. Please make sure that we have an up to date contact number for you. We can also visit you without giving you notice.
I have moved from the property you have on record for me. Will this affect my visit?
Yes it will because the assessment was based on the address you have given us.
It is your responsibility to tell us when you move address.
If you move from the property that we think you are living at, then you must write to us at the following address:
London Borough of Newham
PO Box 68612
During this time your application will be put on hold. If you do not tell us about your change of address you will be committing fraud and we may have to withdraw the offer.
I cannot keep my visit appointment; what should I do?
If you cannot keep the appointment you need to contact us on the number that we have provided you in the letter before the visit to let us know.
If we visit and you are not at home we will leave a contact card.
If you cannot make the appointment and we are unable to rearrange it for the time that you are available, we will not be able to make you the offer.
If you do not contact us we will visit you anyway. You are asked to contact us only if you cannot keep the appointment.
What do I need to provide at the visit?
We will provide you with a list of documents that you must have the originals for.
You must provide the originals of the copies of the documents that we hold on your file. Any additional documents that we require will be scanned at the visit by our officer.