If you put your rubbish out on time but we do not collect it, report it to us. Report a missed collection
Note that our rubbish collection teams work as late as 10pm, so please do not report a missed collection until after this time, even if we normally collect your rubbish earlier in the day.
How we collect your rubbish
If you live in a flat on street level with your own
front garden, then you will probably have your own wheelie bin for
rubbish. For more information on using your bin and how to ask for bins
of different sizes, go to the Your bins page.
Collections from houses
If you live in a house on street level with your own front garden, then you will probably have your own wheelie bin for rubbish. For more information on using your bin and how to ask for bins of different sizes, go to the Your bins
page.If you live in a street property without room for a
wheelie bin, or if you live above a shop, then you may need to put your
rubbish out in black sacks. Please make sure these are tied up properly,
and wrap any sharp items in newspaper so that they do not rip the sack
In blocks of flats or estates, you may use larger, shared bins to hold your rubbish. Make sure you put all of your rubbish bags into these bins to help keep the shared areas clean and tidy and free from rats.
Putting out your rubbish
Our rubbish collections start at 6am, so make sure your bins or bags are out by that time. We suggest you put them out the night before your collection day.
Leave your bin or bags for collection at the edge of your property.
If you live on one of the busier main roads in the borough, and you do not have your own front garden, we may collect your rubbish up to twice a day, but you can only put your bin or bags out on the pavement within certain times. For more information, go to the Timed collections
Types of waste for special collection
Bulky waste items
It is important that we properly deal with hazardous (dangerous) waste, such as poisons, paints and chemicals, so that they do not cause harm. The City of London's hazardous waste collection and disposal service
will collect these types of waste for disposal free of charge. The service is run by the City of London for us.
We need to collect and get rid of some forms of healthcare waste separately from other rubbish, as they could be harmful to health. For more information, go to the Clinical waste