Disabled persons Freedom Pass
Where and when you can use a disabled persons pass
You can use a disabled persons Freedom Pass to travel for free on most public transport in London at any time and most National Rail trains in London (except on some trains during rush hour).
You can also use it on local bus services anywhere in England (except at peak times).
Please note: We aim to process your application within 12 weeks of receipt and will write to you to advise you of the outcome. Please only contact us if this time has elapsed and you have not heard from us.
Who can get a disabled persons Freedom Pass?
- Are blind or partially sighted
- Are severely or profoundly deaf. Find out how we assess your hearing.
- Are without speech
- Have a disability, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk
- Do not have arms or have a long-term loss of the use of both arms
- Have a significant learning disability
- Would be refused a driving licence because of a medical condition (such as epilepsy)
- Receive Disability Living Allowance (DLA) at the Higher Rate Mobility Component
- Receive Personal Independence Payment (PIP) with at least 8 points in the ‘Moving Around’ component
Apply for a disabled persons Freedom Pass
Fill in the disabled persons Freedom Pass application form (Word) and email it to freedom.pass@newham.gov.uk.
If you have no access to email, print the application form and send it to:
PO Box 71568
London
E6 9LQ
Proof of identity, residence and medical information
You will need to send with your application:
- A recent passport sized colour photograph taken against a light, plain background (your face must not be covered and you must not be wearing a hat, unless it is for religious or medical reasons)
- A copy of a proof of address document such as a utility bill, benefit letters, rent book
- A copy of a proof of identification document such as a driving licence or passport
- Any medical information that you think will support your application for a freedom pass.
Appealing or making a complaint about a disabled persons Freedom Pass
If you want to appeal or complain against a negative decision, you have the right to appeal up to one month after we made our decision
Complete the appeal form
What you must tell us
When you email us, you must say why you are appealing. You must also upload any new evidence you may have to support your appeal, such as current medical evidence. Do not upload information already submitted with your application, as this may result in your appeal being rejected.
What happens next
We will look again at your application and make a decision or refer your case to an occupational therapist working on our behalf, to look at. We will contact you by email to inform you of our decision.
If you wish to make a complaint about how we have dealt with an issue, you have the right to make a formal complaint, which will be dealt with using our complaints procedures.
