Newham
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For the most up to date service disruptions and information on the Coronavirus (COVID-19) please follow these links

Coronavirus service disruptions and updates

Information around disruptions to council services. This page will be updated periodically.​​​​​​​​​​​​​​​

​​Service disruptions

We are working hard to ensure that vital services are maintained and that our most vulnerable residents are protected. However due to the ongoing impact of Covid-19, and the resulting pressure on staff, we have no option but to restrict and amend the provision of some services.​

 
 

Service updates

Newham Council: services status update due to the impact of Coronavirus (Covid-19)


Status correct at 10.30am Friday 3 April 2020


As you will appreciate the Council has been affected by loss of staff because of the Coronavirus and so we are focusing our resources on the most urgent and priority services. This is the current status of some of our most popular/highly used services and we will update this on a regular basis. Things are changing rapidly and we thank you for your patience.

T
o make this as clear as possible, we have rated these Red, Amber or Green, 
like traffic lights:
  • Green – Service is operating normally
  • Amber – Some reduction in service, or service is being delivered differently eg over the telephone instead of face to face
  • Red – Service is closed
​​Service area ​RAG (Red, Amber, Green​ ​​​Status
​​Registrars Service ​R


R

A
  • ​​Ceremonies (marriages/civil partnerships/citizenships) - cancelled. We will be contacting couples to offer a refund or to rebook their ceremony​
  • Birth Registrations - suspended. We will be contacting all new parents in due course to register births
  • ​Death Registrations  - Phone call are no longer being taken. The registrar will call all relatives. The certificate giving the cause of death is sent direct to the registrar’s office from the medic who pronounced death.​ Registering a death webpage​
​​Cleaning, rubbish collection and recycling ​G



R


R

A

R


R

  • ​Standard daily bin collections and street cleaning -  operating as normal​. More information​
  • ​Collections of bulky waste items - suspended
  • Collections of green waste - suspended
  • Deliveries of commercial waste bags - can process orders by phone
  • Delivery of domestic and recycling bins - suspended
  • Jenkins Lane recycling centre closed to residents and businesses
​​Libraries ​R ​Closed until further notice​. More information
​Housing ​A





A




A




A
​​Repairs and maintenance ​R


A
  • ​​Face-to-face reporting and online portal suspended
  • Tenants, leaseholders and vulnerable residents can report emergency repairs via ordering centre 0800 9525555​
​​Parking permits/Parking enforcement ​A






A
  • ​Face- to- face office closed. Only Disabled Residents' permits will be issued. The issuing of all other parking permits is suspended until further notice. Enforcement will be relaxed to accommodate these changes. More information on parking pages​.
  • ​Car compound reduced hours:
    Monday to Saturday 9am - 5pm Sunday 10am - 2pm
​​Noise / Nuisance Reporting ​A ​​Limited service with some delays in responding
​​Building Control ​R

A
  • ​Duty line suspended
  • ​Online applications and payments only
More information on the Building Control webpage​
​​Local Land Charges ​A Reduced service
BACS payments only
Search requests online only
More infomation on Local Land Charges webpage​
​​On Street Enforcement ​A ​​Reduced to reactive operations
​Planning Duty Line ​R ​Service suspended - email contact only with limited response. More information
​​Repairs and Maintenance​ ​G



R
  • ​Urgent and emergency appointments, including for vulnerable residents, still operating
  • ​All routine appointments cancelled
​Adult Learning ​R ​Suspended. Moving to remote lessons where possible. More information at Newham Adult Learning Service website
​The Grove (MoneyWorks and Workplace) ​A ​Online and telephone appointments only. Call 0208 430 2041 or email moneyworks@newham.gov.uk​​
​Schools ​A ​Closed other than for children of key workers and vulnerable children
​Construction ​G ​Projects operating as normal​
​Health Visiting ​A ​​Reduction in face-to-face visits. Appointments carried out by phone where possible
​Leisure Centres ​R ​​Closed. More information​
​Mayor's Surgeries and
Councillors surgeries
​A



A
  • ​Face-to-face surgeries are cancelled. Telephone surgeries continue as normal.
  • ​​Councillors' surgeries are suspended - contactable by phone.  Contact your ward members at the listed times via their advertised telephone numbers or email addresses.​ More information​
​​Parks and ​Play areas, public toilets and outdoor gyms ​G


R

R

R

R
  • ​Still open to enable exercise but will close if people do not practice social distancing​
  • City Farm closed
  • Public toilets closed
  • outdoor gyms closed
  • ​Tennis courts closed
​​West Ham cemetery ​A


R
  • ​Funeral limited to 10 attendees (people) More information
  • ​Chapel and toilets closed​
​​Citizen assemblies ​R ​Cancelled​. More information
​​Deaf drop in service ​A ​Online video appointment booking service only. To make an appointment email ​info@enabledlivinghealthcare.co.uk​ or text 07896 664 350
​Council tax ​A ​If residents are having difficulty in paying they should contact Council Tax and Benefits on 020 8430 2000. Or visit Council tax reduction webpage ​or visit our Coronavirus information and advice webpage
​Business rates ​A ​​Following Government advice for clarity businesses can call 0208 430 3250 or email business.rates@onesource.co.uk more information on our Coronavirus information and advice webpage​
​Family contact centre ​A ​The centre is closed. Staff will contact each family directly  or families can email fcc@earlystartgroup.com
​​Highways ​A

R
  • ​Urgent safety repairs only
  • ​Planned works or improvement schemes suspended​
 
 

Non Council services

Public transport disruptions - Prince Regent DLR station Closed until further notice for the set up and operation of the Nightingale Hospital​.

​Stratford Shopping Centre​: Closed 8pm to 5am daily

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