Newham
warning icon
Power cut at Canning Town Library Canning Town Library has been affected by a power cut in the local area and is currently closed - we will extend book return due dates by one week in case you cannot return items at an alternative library.
Essential maintenance this weekend to our Council Tax & Housing Benefit system​Council Tax Account Balances and Housing Benefit information will be unavailable via MyNewham on Saturday 25 and Sunday 26 November 2017. Customers may find certain online forms will not function during this time. 

Customers can still make payments, but online account balances will not be updated until Monday 27 November 2017. We apologise for any inconvenience caused.​

Contact Newham Council

You can contact us in a number of ways.

Do it online

My Newham

Report a problem, request a service or make a payment through our website at a time that suits you.
 

Apply for itPay itReport it 

For some online services you will be asked to login to My Newham. Registration is easy and takes minutes – all you need to get started is an email address. As well as access to a range of services, My Newham keeps a track of the enquiries you have made – and their progress.

You can also check balances and statements, find out when applications will be dealt with and log in without having to re-enter your reference number each time.

Love Newham 

The Love Newham app makes reporting environmental issues to us easier than ever before.

Seen some dumped rubbish or graffiti? Simply download the app to your mobile smartphone or tablet, and in a few easy steps you will be able to tell us about the problem - including where it is, and what it looks like.

Support

If you need support to apply for a council service through our website then please:

  1. ​Seek assistance from a friend or family members, or
  2. Visit any one of our 10 libraries, where you can use a computer and scanner for free. Staff will be on hand to provide you with some assistance. 

If for good reason you are unable to do any of the above and fall into one of the categories below, call us on 0208 430 2000 for further advice:

  • ​physical disabilities 
  • mental health issues 
  • learning difficulties 
  • frailty.

 

Call us

Call our contact centre on 020 8430 2000.
Our highly trained customer services officers can either help you with your enquiry or transfer you to a member of staff who can. If you use a textphone you can contact us on 18001 020 8430 2000.


Opening hours

​Day ​Time
​Monday to Friday ​9am - 6pm
​Weekends Closed​
​Bank holidays Closed​
 

Visit us

East Ham Community Neighbourhood Centre

328 Barking Road
East Ham
London
E6 2RT

Opening hours

​Day Time​
​Monday ​9am - 5pm
​Tuesday ​9am - 5pm
​Wednesday ​9am - 5pm
​Thursday 9am - 5pm
​Friday ​9am - 5pm
​Saturday
Closed
Sunday ​Closed
​Bank holidays
Closed​
 

Write to us

If you would like to contact us by post, please send your letter to the following address:

(Name of person and/or department)
London Borough of Newham
Newham Dockside
1000 Dockside Road
London
E16 2QU
 
 
 

Tell us you are moving

Moving will affect your Council Tax payments, benefits, parking permits and your entry in the Electoral Register.

If you are moving into Newham, out of Newham, or to a new address within the borough, you can tell us online.

For more information go to our Moving in or out of Newham page.

 

Customer services - service standards

You can expect that:
  • we will be polite, courteous and respond sensitively to your needs
  • we will treat you with honesty and respect, making it clear what we can and cannot do
  • your enquiry will be dealt with promptly and efficiently with the best possible solutions found for you when you first contact us
  • we will support you to be able to access a council service
  • we will actively seek and listen to your comments, respond to your complaints and learn from them
  • we will not discriminate on the grounds of race, sex, sexual orientation, creed, religion, disability, size or age, and will seek to eliminate such discrimination by others to promote equality and fairness for all.
Back to top