What personal data does the council hold?
You can find a full list of what information we control and process and for what purposes in the data protection notifications we file annually with the Information Commissioner.
What does the council use the information for?
We use your information to ensure that you have the appropriate services and for administering Council Tax and benefits.
We may also use the information to help us to:
- plan our services
- account for our decisions and investigate complaints
- make sure the service you receive is efficient and effective
- meet our statutory obligations
- identify and protect those at risk of harm.
When will my information be shared with other organisations?
We may need to share your personal data with external partners and organisations, such as your GP, the Benefit Agency, housing agencies or the UK Border Agency:
- for the prevention or detection of fraud and other crime
- to protect a child, yourself or the public
- if we are required to do so by any court or law.
This may include, but is not limited to, matching Council Tax data with electoral registration records and the passing of the full version of the electoral register to the Cabinet Office for the National Fraud Initiative.
Our fair processing notice
explains more about how we work with the Cabinet Office to prevent and detect fraud.
How does the council ensure my privacy is protected?
How we store and use your personal data is governed by the Data Protection Act 1998 and other legislation.
We also follow the best practice principles for the way public bodies store and share information, laid out in the Caldicott Report 1997 and Caldicott Review 2011:
- A formal justification of purpose is required prior to sharing information.
- Identifiable information is to be transferred only when absolutely necessary.
- Information should be limited to the minimum required only.
- Access to information should be on a need-to-know basis only.
- All staff to understand their responsibilities in sharing information.
- All staff should comply with and understand the law.
- The duty to share information can be as important as the duty to protect a person's confidentiality.
When we share information with external partners, we are restricted by agreed protocols. We currently have two information sharing protocols with health and social care services and crime and anti-social behaviour agencies.
We also have information sharing agreements with organisations, government agencies, local government and contractors that work in partnership with the council.
The Information Commissioner
is responsible for ensuring that individuals and organisations look after your personal data in keeping with the law.