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For the most up to date service disruptions and information on the Coronavirus (COVID-19) please follow these links

Your bins

New and replacement bins, bulky waste and garden waste disruption due to Covid-19

Due to staff shortages we are unable to fulfil:
  • New bin deliveries 
  • Bulky waste collections
  • Garden waste collections
Staff shortages are expected to last until April 2020 but could go on longer depending on the ongoing impact of self-isolation on our services.

If you are missing a bin please double bag your waste and put black sacks out for collection within your property boundary.

Please keep garden waste in your garden and bulky waste items within your property or property boundary.

You can also take garden waste and bulky waste items to Jenkins Lane Reuse and Recycling Centre if you are not self-isolating.

If you have been diagnosed or are displaying symptoms, personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household wa​ste bin.

We thank you in advance for your understanding during this difficult time.

​This page will be updated periodically.

If your home is at street level and you have a front garden, you should have two bins - one for your rubbish and one for your recycling.​​​

Due to staff shortages Newham are currently not carrying out deliveries of any bins.

If you have already requested a new bin, this will still be scheduled to take place but could take longer than normal. 

This page will be updated when deliveries re-commence

Request a replacement bin

Request a replacement rubbish or recycling bin if:
  • your bin has been vandalised or burnt
  • your bin was not returned after it was emptied
  • your bin was stolen.
Normally, we will replace wheelie bins for street level properties at least once free of charge, if they are stolen or vandalised.

What happens next

We will deliver your bin within five working days.

You can:
  • request a new rubbish bin or
  • request a new recycling bin
if you have never had one.

Your household should only have one rubbish bin. If you already have a wheelie bin, we will not give you a second one. For more information, see the One rubbish bin section.

If you are a managing agent of a block of flats, you will need to buy any new or replacement bins. To order a new bin call us on 020 8430 2000.

What happens next

We will deliver your bin within five working days.

Requesting a smaller rubbish bin 

The standard size of a wheelie bin is 240 litres, which should give you more than enough space for your rubbish and recycling. 

If your household does not fill your rubbish bin each week or you would like a smaller bin for another reason you can apply for a smaller rubbish bin. 

If you order a smaller rubbish bin, you can order a larger re​cycling bin​. 

You will need to have a Newham address on your Newham profile. 

What happens next 

We aim to deliver your bin within five working days.

Request a larger bin

The standard size of a wheelie bin is 240 litres, which should give you more than enough space for your rubbish and recycling.

If you live in a household with six or more people, and you think your rubbish or recycling bin is too small, you can apply for a​ larger rubbish or recycling bin.

You will need to tell us the name and date of birth of every person living in the property.

What happens next

We aim to deliver your bin within five working days.

Report a missed bin collection

If you put your rubbish and recycling out on time but we do not collect it, report it to us.
Note that our collection teams work as late as 10pm, so please do not report a missed collection until after this time, even if we normally collect your rubbish or recycling earlier in the day.

If there is no place to put a bin

If you don't have enough room to keep a wheelie bin outside your home, or you live in a flat, we may ask you to use bags or shared bins for your rubbish and recycling.

Go to our rubbish collection and recycling collection pages to find out more.

What to put in your bins

Use your bins for everyday household waste.

Please do not use your bins for: 
For information about how we collect your bins go to the rubbish collections page.

For information on recycling collections, go to the recycling page.


One rubbish bin and no extra waste

We want you to recycle as much as possible, so we will only allow one wheelie bin per household for rubbish. We will not collect any extra bags of rubbish left beside bins.

Use these simple tips to make sure your rubbish fits into your wheelie bin:
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