Responding to your request
We will respond to your request within 20 working days. If there is likely to be a delay, we will tell you.
We will respond as far as possible in the way that you wish us to, for example, by post, email or pre-arranged personal collection.
We can refuse to give you the information you request if:
- The cost of providing the information exceeds £450
- We do not hold the information you are looking for
- The information is exempt from disclosure under the Act
- Your request is considered vexatious or repeated.
Find out more about when we can refuse to give you the information you request on the ICO’s website.
Find out about your rights under the Data Protection Act 1998 and Freedom of Information Act 2000 on the ICO website.