Support with daily living activities

Shopping and errands

BSL Support

If you find shopping difficult due to mobility or other reasons, you can try the following ideas.

Help from friends or family members

Consider asking a friend or family member for help. Often people can pick up your shopping when they are doing their own shopping or run your errands when they are out and about.

Local retailers

Some local shops will also deliver to your home but you would need to check with them to find out if they can do this.

Using accessible transport 

You can use accessible transport to take you to the post office, bank or shops. This includes the Taxi-card and Dial-a-ride schemes. 

Online shopping

You can also do your shopping online with a supermarket and other retailers. Some supermarkets offer a telephone shopping service. They will deliver your shopping direct to your door, for a small fee.

A family member, friend or someone else can also arrange an online delivery for you.

Here are some supermarkets that offer home delivery via telephone service:


Service provided

How to access

Sainsburys Home Delivery 

Sainsburys offer a home delivery service for orders by telephone. You speak to an assistant who takes your order for you; once you have registered, all you need is your shopping list! Next day deliveries can be placed up to 6.00pm the day before and are usually for an early slot (before 10.30am). Orders can be up to three weeks in advance.

The minimum price for an order is £25.00 and for orders under £40.00 there is a £7.00 delivery charge and a £2.95 order charge. For orders totalling more than £40.00 these charges are less.

For deliveries on Tuesdays, Wednesdays and Thursdays there is a reduction in the charges (deliveries on Fridays, Saturdays, Sundays and Mondays cost a little more).

To use this service customers need to first register by ringing 0800 328 1700 first and selecting option 1 and then option 1 again. You will get through to an assistant who will be able to register you. They will need your name, address, Nectar card (if you have one), bank or credit card to be used for payment and the telephone number to be used when placing orders. If a carer or family member will be placing the orders their name should be added to the account too.


Following order can be made by calling 0800 917 8557

Morrisons Doorstep Delivery

This service is aimed specifically at ensuring vulnerable and elderly people can get the groceries they need. Customers are able to place orders directly over the phone and delivery is made the following day by a colleague from their local store free of charge.

They can: 

  • Choose from a ‘takeaway’ menu of 47 essential groceries with options including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour
  • Pay for delivery on their doorstep via a mobile chip and pin device
  • Refuse an item on delivery should they wish to do so but every effort will be made to match the customers’ specific preferences.
Customers who wish to place an order should phone 0345 611 6111 and select option five. 
Age UK Some local Age UKs offer food shopping services using supermarkets' online stores. The order is placed on behalf of the older person and delivery is made to the person's home by the store at an agreed date and time.  Check what is available in your area at: