BSL Live

BSL Support

If you are a BSL user and would like support to access the information on this website you can use BSL Live provided by SignVideo.

BSL Live connects you to a SignVideo interpreter through a video call, the interpreter will be able to view the same webpage as you and interpret the content for you.

They can also call the Access to Adult Social Care Team for you if you have further queries or need to discuss your care needs.

The quality of the call will depend on the strength of your internet connection.

Using BSL Live when not connected to a Wi-Fi network will use your mobile data allowance and therefore you may incur charges from your mobile provider.

To avoid using up your mobile data allowance or incurring charges please use BSL Live when connected to wifi.

Free Wi-Fi is available at all Newham libraries to library card holders.

What do I need to do to use BSL Live?

SignVideo Live from SignVideo on Vimeo.

To use SignVideo BSL Live, you will need:

  1. Device: An internet enabled / video capable device such as a PC, Mac or laptop with a webcam or a Tablet or Smartphone
  2. Operating system: iOS 11 and Android 4.0 upwards
  3. Bandwidth: Minimum 512kbps
  4. Upload speed: 1 mbps upload for HD Video.

Browsers: Please use the right browser for your device.



Apple devices (Mac, iPad, iPhone)


Windows PC

Chrome, Firefox or MS Edge (Newest version)

Android devices

Chrome, Firefox or native browser e.g. Samsung internet

Please note BSL Live will not work in Internet Explorer (IE)

How do I use BSL Live?

Click on the SignVideo BSL live button to connect to a SignVideo interpreter. Tell them that you are calling to use the Newham council website or to call the Access to Adult Social Care Team.

You will then be connected and start the conversation in BSL (British Sign Language).

SignVideo BSL Live

Who are SignVideo?

SignVideo is a specialist state-of the art video centre staffed by fully qualified and registered (NRCPD/SASLI) BSL/English Interpreters, who are available on demand.