What the Regulator said
- Over 40% of homes had not had an electrical condition test for more than 11 years
- Over 9,000 overdue fire safety remedial actions, of which over 8,000 were overdue by more than 12 months
- Unable to provide sufficient assurance that we are effectively mitigating safety risks for all homes affected
- Unable to evidence that the relevant regulations are being met for smoke and carbon monoxide alarms
- Serious failings in identifying and meeting all legal requirements that relate to the health and safety of tenants in their homes and communal areas
What were the problems caused by?
We have looked into why these failings happened and we found that we need to:
- Improve how we use data and information on our homes so we can make sure we are keeping buildings and residents safe
- Make better use of our housing systems to record information on compliance inspections and any actions required
- We need to have the right building safety skills and ways of working in the housing service
What we have done so far
- At the end of March 2025, 75% of homes had an electrical condition test within 10 years. 100% will be completed by the end of June 2025.
- At the end of March 2025, we have reduced the number of overdue fire safety remedial actions to 7,291 and have repair and replacement programmes in place for the remaining actions
- We have started an external review of how we make sure we complete all legal requirements that relate to the health and safety of tenants in their homes and communal areas
- We have introduced a new service to contact tenants that we think may be at increased risk of having or responding to a fire so we can put in place person-centred fire risk assessments
- We have brought in additional resource to our building safety team
What we will do next
| What we will do | When we will do it by |
|---|---|
| Complete a review of how we make sure we complete all legal requirements that relate to the health and safety of tenants in their homes and communal areas | Jun-25 |
| Carry out an electrical condition test on homes that have not had one for 10 years | Jun-25 |
| Improve how we use information to make sure each home has a working smoke and carbon monoxide alarm | Jun-25 |
| Put safety measures in place for any buildings where there are outstanding compliance actions | Aug-25 |
| Put in place recommendations from the review of how we make sure we complete all legal requirements that relate to the health and safety of tenants in their homes and communal areas | Dec-25 |
| Improve how we use information that is collected during communal block health and safety inspections | Dec-25 |
| Carry out an electrical condition test on homes that have not had one for 5 years | Jun-26 |
| Complete any work that is needed following a fire risk assessment including replacing or repairing fire doors | Mar-29 |
