Neighbourhood and Community Improvements

What the Regulator found

Potential under reporting of hate crime incidents

What were the problems caused by?

We have looked into why these failings happened and we found that we need to:

Improve our processes for identifying and responding to reports of hate incidents

What we have done so far

What we said we will do	Our target date	What we have done so far (October 2025)
Improve how we manage domestic noise complaints	July 2025	We have developed a new domestic noise policy and set up an out of hours noise team
Improve how we identify and manage cases which involve a hate incident	December 2025	This work is underway and will be completed on time
Established a new Strategic Antisocial Behaviour Oversight Board to support improvements across the council (new action)	June 2025	The group has been established and includes representation from Community Safety and Housing for improved strategic alignment between the two teams. The group will oversee agreed work and make recommendations for further improvements
Review and update the Housing Service Domestic Abuse Policy (new action)	March 2026	This work is underway and will be completed on time