Ways of Working

We have made some changes to how we work to make sure that the improvements we make will last.  

What we have done so far
  • Appointed a new Director of Housing, Head of Building Safety, Programme Director (Tenancy Services) and Assistant Director of Property Services so that we have the right leadership in place
  • Appointed a data governance manager to improve how we use data and information
  • Set up new governance boards, including a Resident Challenge Board, to monitor and scrutinise how well we are meeting our legal requirements and delivering the improvement plan
What we will do next
What we will do When we will do it by
Review our HRA Business Plan to make sure we can invest in our homes and meet the decent homes standard Jul-25
Deliver a new performance reporting framework Aug-25
Commission an external review of failings and external support services for the improvement plan Aug-25
Produce a framework for how we manage and govern data Dec-25
Deliver a new performance reporting framework and monitoring for PFI (Private Finance Initiative) and Local Space homes Dec-25
Produce and regularly review our policies Feb-26
Recruit to new management structure Mar-26
Put in place a new housing services structure and roles Mar-26
Set out an approach for how we use knowledge and information to deliver and improve our services Mar-26
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