Cleaning service

Concierge service in high-rise blocks

Many of our high-rise blocks have a concierge service which operates seven days a week. 

The working hours of your concierges and any changes to their hours are advertised in your block.

The concierges look after the cleaning in your block. They also:

  • make sure the building is secure and control access to it
  • watch the CCTV to prevent and deter crime and vandalism
  • deal with emergencies and arrange for emergency repairs
  • help residents in difficulty
  • help with problems of neighbour nuisance and unauthorised occupation.

You can report problems with your concierge service by phoning us on 020 8430 2000.