How to order a replacement door entry fob or key
This page will tell you how to order a replacement door entry fob or key, and how to get additional ones for your immediate family.
If you lose your fob or key, or you need a new one for other members of your household, you should call the Housing Liaison Team on 0208 430 2000 ext 57999. We may charge you for a new or replacement key or fob.
If your tenant has lost a fob or key, call the Housing Liaison Team on 0208 430 2000 ext 57999. There will be a charge for the replacement fob or key.
Door fob or key charges
Effective from 1 April 2020 the charge for replacement door fobs or keys is £20.
How to pay
You can pay the charge by debit or credit card by calling Housing Liaison Team on 0208 430 2000 ext 57999.
Identification and proof of address
To get a door entry fob or key you will need to bring:
- One form of identification such as a passport, driving licence or birth certificate
- A recent document that shows proof of address (not from Newham Council) such as a utility bill.
If you are a private tenant or landlord you will also need to bring your tenancy agreement. We can only give you a door fob or key if:
- You are listed on the tenancy agreement
- You bring with the tenancy agreement a letter from your landlord that gives you permission to live in the property.
Newham Housing Online Account
Find out how to sign up, view and download rent statements, update your contact details, tell us about tenancy changes, request a new key fob and read our FAQs.