How to order a replacement door entry fob or key
This page will tell you how to order a replacement door entry fob or key, and how to get additional ones for your immediate family.
If you lose your fob or key, or you need a new one for other members of your household, you should call the Client Relations Team on 0208 430 2000 ext 57999. We may charge you for a new or replacement key or fob.
If your tenant has lost a fob or key, call the Client Relations on 0208 430 2000 ext 57999. There will be a charge for the replacement fob or key.
Door fob or key charges
Effective from 1 April 2020 the charge for replacement door fobs or keys is £20.
How to pay
You can pay the charge by debit or credit card by calling Client Relations on 0208 430 2000 ext 57999.
Identification and proof of address
To get a door entry fob or key you will need to bring:
- One form of identification such as a passport, driving licence or birth certificate
- A recent document that shows proof of address (not from Newham Council) such as a utility bill.
If you are a private tenant or landlord you will also need to bring your tenancy agreement. We can only give you a door fob or key if:
- You are listed on the tenancy agreement
- You bring with the tenancy agreement a letter from your landlord that gives you permission to live in the property.