Annual Housing Complaints Self-assessment
Each year, we assess our Housing Complaints Policy against the Housing Ombudsman's Complaint Handling Code. Read this year's self-assessment : Annual Housing Complaints Self-assessment 2024-2025 (PDF).
Our response to the Annual Housing Complaints Self-Assessment 2024-2025: Corporate response to the Annual Housing Complaints Self-assessment 2024-2025 (PDF).
Each year we report on how we are performing in response to housing complaints. Read our Annual Housing Complaints Performance Report: Annual Housing Complaints Performance Report (PDF).
Housing Ombudsman
If you have completed the complaint process set out in the Housing Complaints Policy and you are not happy with the result, you can contact the Housing Ombudsman.
You can fill in a complaint online or use the online live chat facility.
You can also call 0300 111 3000. Lines are open Monday, Tuesday, Wednesday, Friday, from 9am to 5pm and on Thursday from 9am to 3.30pm
Lines are closed for staff training every Thursday from 3.30pm to 5pm.
