Leaseholders’ information and advice

Service charges

As a leaseholder, you will be charged for the services we provide to you, as well as the ground rent.

What we charge for

The services you are charged for will vary depending on where you live, the type of property you have, and the conditions of your lease. If you live on an estate, for example, you will receive more services than if you live in a property on a street and your service charge will reflect that.

All leaseholders are charged for:

  • Buildings insurance
  • Management fees
  • Minor repairs.

If you live in a block you may also be charged for:

  • Electricity costs for communal lighting, heating and lifts
  • Lift repairs and maintenance
  • Communal television aerial maintenance
  • Caretaking and concierge services
  • Maintenance of items such as water tanks, door entry systems, fire alarms, intruder alarms and dry risers.

If you live on an estate you will also be charged for:

  • Maintenance of services such as CCTV and car park barriers
  • Grounds maintenance.

Calculating your service charge

If you are living in a block we take the cost of the service to the whole block, multiply it by the rateable value of your property and divide that by the rateable value of the whole block.

If you are living on an estate we take the cost of the service to the whole estate, multiply it by the rateable value of your property and divide that by the rateable value of the whole estate.

You can find more information about how we calculate your service charge on the information pack sent with your estimated and actual charge.

Billing your service charge

Each April, we send you an estimate of how much we think we will spend on your property in the coming financial year (1 April to 31 March). Your bill tells you the date by which you must pay it.

In September we send you details of how much we have actually spent on your property in the previous financial year and a breakdown of that spending.

If we have spent less than we estimated, we will credit your account, or you can ask us to refund the overestimated amount.

If we have spent more than we estimated, we will send you an additional bill. It will tell you the date by which you must pay it.