Newham Council has seen the satisfaction among council tenants shoot above the London average as it continues its focus on driving improvements in its housing service.
- Satisfaction among council tenants shoot above the London average
- Overall satisfaction figure has jumped by 13 per cent in a single year
More than seven in ten people living in council homes have said they are satisfied with the service provided.
The latest figures come from the Tenant Satisfaction Measures (TSM), a snapshot of how residents are being treated by social housing landlords in England.
It looks at a range of issues such as the number of complete repairs, how safe homes are, and communication between landlords and tenants.
The TSM results show that:
- At 71 per cent overall satisfaction, Newham is now well above the London average of 62 per cent
- Across a range of 12 measures, including complaints handling and speed of repairs, Newham is now outperforming the London average
- Newham’s overall satisfaction figure has jumped by 13 per cent in a single year from 59 per cent in 2023/24
Nearly two-thirds (63 per cent) of council tenants were satisfied that the council listened to their views and acted upon them, up from 54 per cent from the previous year’s survey. While more than 84 per cent of respondents said that as a landlord the council treats them fairly and with respect.
Newham’s Housing Service is on a significant improvement journey since it received a C4 grading from the Regulator of Social Housing against its consumer standards in October 2024.
Now with a new Housing Service Improvement Plan in place, essential changes are underway to improve its homes and neighbourhoods.
Mayor of Newham, Rokhsana Fiaz OBE said: “These results are a welcome sign that the Council’s housing service is resolutely focused on the improvements that we demand for our residents. I have been clear that our residents must feel the impact of the changes that have been put in place since last year when the Council received its C4 judgement from the Regulator of Social Housing. While noting the progress we have made so far, we are not complacent and there is more progress to come. I want to ensure that every resident living in a Council home has the confidence in our housing services and that they live in a decent and safe house.
Cllr Blossom Young, Cabinet Member for Council Housing Improvements, added: “We are transforming Newham’s housing service, and I’m pleased that the improvements we are making for residents is reflected in our Tenant Satisfaction Measures assessment.
“We have a long way to go on our journey of change and are determined to raise the standards of our housing service, residents’ homes and neighbourhoods.
“The results show that our tenants feel listened to and heard, and we will continue to work with all residents to make sure we deliver safe and decent homes and a better service for them.’
The nationwide assessment, which examines how well social housing landlords in England are performing in providing good-quality homes and services, was conducted in-person with Newham tenants between 20 January and 6 March 2025.
You can read the full TSM results on Newham Council’s website. Visit: Housing Performance – Newham Council
