Newham Council was made aware that a number of homes in Upton Park E6, were suffering a loss of water supply, at 4pm on Friday 6 November.
Update: Sunday 8 November 2026 at 14:30pm
Newham Council continues to work closely with Thames Water to restore water supplies to 65 properties affected by the ongoing disruption in Upton Park.
Following our previous update, Thames Water engineers attended the site overnight, identified a fault and carried out repairs. Unfortunately, these repairs have not yet resulted in a full and sustained restoration of water supply.
Although Thames Water has advised that the fault has been repaired, low water pressure means that it is taking longer than expected for the water tank supplying the affected properties to refill.
As a temporary measure, our repair teams are isolating the tank to allow it to refill before restoring water supplies to the affected blocks. This process may need to be repeated while water pressure stabilises, meaning residents may continue to experience intermittent water supplies.
Our teams are continuing to monitor water pressure and tank levels closely, working alongside Thames Water to restore a reliable water supply as quickly as possible.
Supporting affected residents:
Our teams have continued working throughout the weekend to support residents while the disruption is resolved:
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Bottled water has been delivered to all residents and will continue to be delivered 3 times a day until we receive confirmation that water has been fully restored.
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Vulnerable residents have been identified, with Council teams carrying out door-to-door welfare checks.
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Washing facilities have been arranged at Newham Leisure Centre and Atherton Leisure Centre for affected residents.
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Council repairs teams remain on site, working alongside Thames Water to monitor the situation and restore normal water pressure.
An update letter has been delivered to all affected residents, providing the latest information on the disruption and the support available.
A copy of the letter can be viewed here.
We recognise the significant inconvenience this disruption has caused. Restoring a consistent water supply remains our priority. We will continue to work closely with Thames Water and keep residents updated until water supplies have been fully restored.
Update: Saturday 7 November 2026 at 23:03pm
Newham Council was made aware that a number of homes in Upton Park E6, were suffering a loss of water supply, at 4pm on Friday 6 November.
There are 65 properties affected in Daisy Parsons Court, Claude Road. Charles Bennett, Plashet Road. Luke Howard, Bishops Avenue – and five other homes.
Council workers from the RMS repairs service attended twice on 6 November to investigate and restore supply. They identified suspected low incoming water pressure affecting the tank room and pumps, and Thames Water were contacted and attended.
Emergency welfare support was swiftly provided:
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6 litres of bottled water delivered to every flat on 6 November.
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Further delivery made on Saturday 7 November.
All vulnerable residents identified within the homes were contacted by phone, and a dedicated contact number has been provided to our residents. A letter was also delivered to all residents informing them of situation and next steps at 7pm on Saturday.
The Council has prioritised establishing contact with Thames Water to find a speedy resolution to the issue, and Thames Water engineers are due to return to site by 1am Sunday.
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Bottled water will continue to be delivered to each household 3 times a day
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Council repairs staff are on site
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Thames water will be on site to try and resolve from 01:00 Sunday
The Council is also arranging for Atherton Leisure Centre to be made available for washing facilities from Sunday.
We will update this page as soon as we have further information.
