Challenges, Appeals & Enforcement
If you think the parking ticket or penalty charge notice (PCN) you received was wrongly served and should not be paid, you can apply for it to be cancelled. The process you follow depends on what stage the PCN has reached.
If you wish to contest the PCN, do not pay for the PCN or pay for it while your appeal is being considered. If you make a payment, this is taken as you accepting liability for the PCN. Once payment is made, the case is closed and you will receive no reply to further correspondence.
Where a PCN is issued under the Traffic Management Act (TMA) 2004, the council will respond to your challenge within 56 days of the date it was received.
Any PCNs issued by a camera, such as bus lanes, no entry restrictions, motor vehicle restriction zones, pedestrian zones in pursuant to the Road Traffic Regulations Act 1984 (as amended), London Local Authorities 1996 and Transport for London Act 2003 will be responded to as soon as possible. There is no corresponding provision within the Acts relating to bus lane and moving traffic contraventions which require that an Enforcement Authority must respond within a statutory time limit.
If you challenge your penalty charge notice within 14 days, or 21 days depending on the type of contravention and if your challenge is not accepted, the notice will be held at the discounted rate for a further 14 or 21 days from the date of our response to allow you to pay at the reduced rate.