Missed rubbish and recycling collections
If you put your rubbish or recycling out by 6am on the day of your collection but we do not collect it, report it to us.
Before you report a missed collection
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Please check your collection date - this may change after a bank holiday - The 'Check your rubbish and recycling days' facility is currently unavailable as we are making improvements to My Neighbourhoods. Full service will be available soon. We apologise for any inconvenience and thank you for your patience.
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Wait until after 10pm to report a missed collection even if we normally collect your recycling earlier in the day - our teams are out collecting until 10pm
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Report the missed collection within 24 hours.