Homelessness advice and support
If you are threatened with homelessness or have no place to stay we may be able to help.
What you should do first
- Zoopla - particularly good for central and outer London
- Yell - gives information about estate agents working in your area
- Girlings retirement rentals - specialises in homes for older people
- Housing and Employment Designations (HED) - gives details of employment opportunities and housing options in east London
- Net-lettings.co.uk - shows a range of accommodation on offer and gives you information about the average cost of renting in different areas. It has a dedicated section for people who want to flat share
Newspapers and shop notices
If you can't find somewhere to live and need more advice
- advise you on how to get somewhere else to live that is in your budget and suits your needs
- help you to solve any problems with your landlord or the person you live with by mediating between you so that you can stay in your home
- advise you on your rights of occupation
- give you debt and benefits advice
- help you under the Mortgage Rescue Scheme
- offer you somewhere to live in the private sector if no other housing option is available to you.
What should I bring with me?
- proof of your identity and the identities of everyone to be included as part of your household, such as birth certificates, passports, immigration documents
- proof of your income and any savings or investments you have, such as wage slips, bank statements, benefit books, savings books, share certificates
- your current tenancy agreement and any previous tenancy agreements you have for other homes you have previously lived in
- evidence that you are threatened with homelessness, such as a notice seeking possession, claim for possession, possession order or bailiffs' warrant
- confirmation in writing that you are being made homeless if friends or family are asking you to leave
- proof of your previous addresses for the last five years, such as medical cards, bank statements, post marked envelopes
- evidence of any serious illness or disability that you or any member of your household have, such as letters from your GP, hospital consultant, details of any prescribed medication.
What we do with your information
- welfare benefits agencies
- social services and social welfare organisations
- health services
- other councils
- your current and previous landlords
- the police.
If East Ham Customer Service Centre and Library is closed
- weekdays after 5.30pm
- weekends and bank holidays at any time.
East Ham Customer Service Centre
328 Barking Road
020 8430 2000 - out-of-hours