All data will be held in
accordance with the council's Data Security Policy and in
accordance with the provisions of the Data Protection Act
You should note that cookies are
used on this website. Cookies are small pieces of information
stored by your browser on your computer's hard drive. Cookies are
used to keep track of your use of the website and provide you with
Some cookies are deleted when you close down your browser. These
are known as session cookies. Others remain on your device until
they expire or you delete them from your cache. These are known as
persistent cookies and enable us to remember things about you as a
returning visitor, for example if you prefer the font size to be
By modifying your browser preferences, you have the choice to
accept all cookies, to be notified when a cookie is set or to
reject all cookies. However, you should be aware that if cookies
are rejected you will not be able to use some of the online
application processes provided by this site.
Information (cookies) we collect
We collect data about your visit to
the site in order to understand browsing preferences and make
improvements to the service we provide. This includes:
- number of visits
- length of visits
- what search engine you use
- what links you click on
- what keyword you use
- the country you were in when you accessed the website
We also store the following information to improve the user
experience during your visit to the site:
- a record of any functionality you have selected so it stays
consistent across the site throughout your visit
- a record of the accessibility features you have selected so you
can continue to use them throughout your visit
- a record of your decision to accept or decline the SOCITM
(Society of Information Technology Management) survey that
occassionally pops up when you visit the site
However this information does not include personal data and cannot
be linked to an individual. The personal data we do collect is
volunteered by users while using our services.
See the full list
of cookies we use on the site and find out how to reject or delete
You can visit our website without telling us who you are or
revealing any information about yourself. We do not collect or use
personal data collected on this website for any purpose other than
those which are notified to you at the point you provide the
In order to register and receive or use many of the services on our
website, you will be required to submit some personal information,
such as your name, your postcode and email address.
When logging in to the My Newham portal, selecting the option
'Remember Me' will generate a cookie. This will keep you logged in
during your visit in case you navigate away from the My Newham
portal. Using My Maps will also generate a cookie so that it can
remember your last position or the zoom level you used.
Find out more about
We have a legal duty to ensure that our processes are fair and that
we keep your personal data safe and secure, in accordance with the
Data Protection Act 1998.
Your personal information may be processed by other council
services where appropriate to facilitate the provision of services
in respect of any of the council's activities including (but not
limited to) benefits, to verify data accuracy, housing,
environmental health and care services.
There may be a need to share with external partners and
organisations e.g. health and other local authorities, and some
information may be used in the prevention and detection of fraud
A full list of what information we control and process and for what
purposes is set out in the council's data protection notifications
filed annually with the Information Commissioner.
We do not use your data for direct marketing without your
Under 18 years
If you are under 18, please get your
parent/guardian's permission before you provide personal
information to our website.
We will use your personal information only for the purposes of the
payment transaction. Under no circumstances do we supply your
details to marketing organisations.
We use SSL and encryption to ensure the confidentiality of your
credit or debit card details. Additionally if you have signed up
for 3D Secure (using Mastercard SecureCode or
Verified by Visa) you will be taken to your
bank's website to check your user id and to enter your password
before returning to our site to complete the transaction.
We only retain data for so long as
it is relevant.
Abuse and Harassment Statement
Newham Council has clear principles
we aspire to which are defined through our shared values. These
include valuing our colleagues, working with honesty and integrity
and engaging with and valuing our community. The council will not
tolerate abusive or harassing behaviour directed at our staff.
Using the council's intranet or the internet to send abusive or
threatening messages is clearly unacceptable.
Our Legal Obligation
The council has statutory duties:
- To act in accordance with the European Convention of Human
Rights [Human Rights Act 1998, particularly Article 8 and 14]
- To provide for the well being of its citizen [Local Government
- To do all it reasonably can to prevent crime and disorder
[Crime and Disorder Act 1998]
- To eliminate unlawful discrimination and to promote equality of
opportunity [Race Relations [Race Relations Amendment] Act 2000],
Disability Discrimination Act 1995 (as amended) and Equalities Act
- To look after the welfare of its staff in accordance with
Health and Safety laws.
Anyone experiencing harassment or abuse should be supported and
protected from further abuse. We will therefore record and
investigate any incidents from the Internet, email or any other
electronic system and where appropriate take action, which may
include, covert or overt monitoring, blocking, removal of any
potentially offensive material, disciplinary action, injunctive
action by the council and reporting the matter to the police.