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Freedom of Information

The Freedom of Information (FOI) Act 2000 gives you the right to access and ask for information held by Newham Council and other public bodies.
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Finding information

The information you are looking for may already be available on this website. You can search for it using the search box on the top right of this page. You can also find out where we publish information through our Publication Scheme.
Your question may previously have been asked through a Freedom of Information (FOI) request. You can find answers we have previously given to (FOI) requests through our disclosure logs.

Make a freedom of information (FOI) request

If you cannot find the information you are looking for, you can make a Freedom of Information (FOI) request to access the information.
When completing the form, you should give us as much detail as possible to help us identify the information you are looking for. If you can add any extra information such as dates, you can help us to provide you with the information you want.
Asking questions such as ‘what’ or ‘how much’ will lead to better and clearer responses than ‘why’. If we need more detail from you to identify the information, we will contact you.


If we can provide the information within 18 hours of staff time there will be no charge. Should your request be likely to take more than 18 hours of staff time, we will contact you to advise you on how to change and resubmit your request, where possible, so that some information can be given to you without exceeding the £450 limit. (18 hours is the equivalent to a total cost of £450 using the Government’s hourly rate of £25 per hour.)
We will charge you for the cost of printing, photocopying and postage over £10. 

Responding to your request

We will respond to your request within 20 working days. If there is likely to be a delay, we will tell you.
We will respond as far as possible in the way that you wish us to, for example, by post, email or pre-arranged personal collection.
We can refuse to give you the information you request if:

Information we cannot give you

Unavailable information

If you ask us for information we do not have, we must tell you that we do not have it.
If we did have it but have permanently destroyed it, we must also tell you.
If we know another public body that may have the information, then we will either refer your request to the public body or tell you its name and contact details so you can make the request directly.

Your personal information

Any personal information the council holds on you cannot be disclosed under the Freedom of Information Act 2000. This will be disclosed to you under the Data Protection Act 1998.
If you have already made a Freedom of Information request for personal information, you do not need to make another request for information under the Data Protection Act 1998: we will automatically transfer your request.
If your request includes some of your personal data and other, non-personal information, the non-personal information will be considered under the Freedom of Information Act 2000.

Exempt information

Some types of information cannot be disclosed under the Act. This may mean that all or part of the information you request cannot be disclosed.
If we cannot give you information because it is exempt, we will write to you to tell you.
Find out which information is exempt under the Freedom of Information Act.


If you are unhappy with the response you receive, you can appeal to the Information Governance Team at:
Newham Dockside
4th Floor West
1000 Dockside Road
E16 2QU.
If you are not happy our response to that appeal you can ask the Information Commissioner to look at how your request has been handled.

NNDR (National Non Domestic RatesFreedom of information requests

Our business liability data is updated every three months and is available online. 

Personal Information

Requests for personal information e.g. name of ratepayer, will not be responded to and will be redacted as they are exempted under section 40 of the Data Protection Act.

Empty Properties​

Request for information about empty properties will not be responded to as they are exempted under Section 31 on the Data Protection Act.
Properties that are vacant are vulnerable to crime and break ins.
Empty properties also would allow an intruder to remain in the property without being disturbed, as well use of the property for illegal or anti-social activities and so increases the risk of crime in or around empty.


Request for information about credits on accounts will not be responded to as they are exempted under Section 31 on the Data Protection Act.

Properties that hold a credit on their account are open to fraudulent claims for this refund.

Therefore to reduce the possibility of fraud, details are not passed out of credits.​
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Contact us

  • Information Governance
    London Borough of Newham
    Newham Dockside
    4th Floor West
    1000 Dockside Road
    E16 2QU

    020 8430 2000

    Email us