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Making a benefit claim

On this page you can find out about making a claim for Council Tax Reduction (CTR), Universal Credit, Housing Benefit, Discretionary Housing Payment and Local Housing Allowance (LHA).​​​​

​Council Tax Reduction (CTR)

If you live in Newham you can make a claim for Council Tax Reduction if you:
  • Have a liability to pay Council Tax
  • Are aged 18 or over
  • Are working or unemployed
  • Are receiving universal credit
Not everyone who makes a claim is entitled to receive it.
You cannot get CTR if you have more than £16,000 in savings, stocks and shares or other capital unless you also receive Guaranteed Pension Credit. 
Read the Direction of the Chief Executive​ for further information about making a claim electronically.


Housing Benefit

Most people now have to claim Universal Credit for help with their rent. 

You can only claim Housing Benefit if: 
  • ​You and your partner, if you have one, have reached State Pension age 
  • You receive Pension Credit
  • You have been getting an addition to your benefit for disability needs
  • You are living in what is referred to an 'temporary accommodation or 'specified accommodation'
There are a few other situations in which you can claim Housing Benefit but the rules are complicated.
Use this questionnaire​​​ before deciding whether to apply.

The same online form covers Housing Benefit as well as Council Tax Reduction. If you have to claim Council Tax Reduction, you might want to claim Housing Benefit at the same time. But remember that you may lose money if you delay claiming Universal Credit​. ​

Read the Direction of the Chief Executive​ for further information about making a claim electronically.​

Discretionary Housing Payment

You may get a discretionary housing payment if you are already getting Housing Benefit or Universal Credit.
Things that we take into account are:
  • a non-dependant deduction
  • if your benefit has been reduced due to the benefit cap
  • you are a council tenant or a housing association tenant who is affected by the ‘bedroom tax’ and have exceptional circumstances
  • you are a private tenant and we think your rent is too high
  • your income means you do not get full benefit.

Local Housing Allowance (LHA)

We use LHA to calculate how much Housing Benefit you can receive if you rent privately.
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