My Newham

Help using My Newham

My Newham is your account area of the website. You need to be registered and logged in to use it. Once you are logged in, you can make online service requests, make payments, check your balances and keep your details updated.

On this page you can read frequently asked questions that can help you get set up, use and get the most out of your My Newham account.

Registering with My Newham

Who can register with My Newham?
Anyone over 16 years of age can register with My Newham. You must enter a UK address and valid email address to complete the registration process.

I do not live in Newham. Can I still register for a My Newham account?
Yes, if you live in the UK you can still register with My Newham as long as you provide a UK address and valid email address.

How do I register with My Newham?
Visit the My Newham homepage, click ‘Sign In’ and then click ‘Sign up now’’. You will then be asked to provide your email address. We will send a verification code to the email address you have provided. Input the verification code, create your password and provide your first and surname to complete the registration process.  Once you have successfully completed the registration process, you will be able to use our online services straight away.

I am trying to register, but have not received a verification code
Check your Junk Email folder as the verification code email may have been delivered there. If you do not receive an email within a couple of minutes of requesting the verification code, double check the email you have provided and click ‘send new code’. If you still do not receive the verification code email, please re-start the registration process. If you continue to experience problems please contact us via our help form.

I can’t find my address when I use the address search on the ‘Profile’ page
We currently use a national database to look up your address. If you hold a citizen account and are unable to find your address via the address search function, you are able to update your address manually. All business account holders must register their account under an address located via the database. If you require further assistance in locating your address please contact us via our help form. 

I have lost the email containing the verification code
Visit the My Newham homepage, click ‘Sign in’ and then click ‘Sign up now’. Enter your email address to re-register with My Newham, and we will send you an email containing a new verification code.

Logging in to My Newham

How do I login to My Newham?
Visit the My Newham homepage and click ‘Sign in’ to login. You will be asked to enter your email address and the password that you have set up for your account.

How do I logout of My Newham?
To logout simply click on your name on the blue navigation bar, which will bring a drop down list, and click ‘Sign Out’.

What do I do if I receive an error message when logging into My Newham?
You must enter both the email address and password that you set up for the account. The password field is case sensitive so please ensure that you enter it as you did when you created it. If you continue to experience problems we recommend that you select the ‘forgot your password?’ link.

What do I do if I have forgotten my password?
From the login screen, select the ‘forgot your password?’ link.  This will prompt you to enter the email address you initially registered with. We will then send a verification code to your email. Enter this verification code and follow the on screen prompts to set up a new password for your account.

Using My Newham

Do I have to register with My Newham to use online services?
No. You can report street problems anonymously, however if you would like to be kept informed of the progress of your reports, or use any of the other online services, you will need to have a My Newham account.

Why can’t I track the progress of all the enquiries in ‘My enquiries’ list?
Currently you can track all the transactions that you complete online through your My Newham account. However enquiries submitted through an alternative channel, for example by phone, will at this stage only be listed in your enquiry list.

How do I change my personal details?
Once logged in, click on your name on the blue navigation bar, which will bring a drop down list, and click ‘Profile’ to update your personal details.

Can I save my payment card details to My Newham?
No, this is currently not possible with My Newham.

I am a landlord. Can I make payments for multiple addresses?
It is currently not possible to make multiple payments or save multiple reference numbers for one type of payment. However once logged into My Newham, you do have the option to make single payments without having enter to your personal details each time.

Why can I only access a limited number of online services through My Newham?
We are working hard to increase the number of online services. Developing them gradually allows us to make sure they meet the needs of our residents and businesses.

Personal details

Do I have to enter my personal details to register with My Newham?
Yes. In order to register and use many of the services within My Newham, you will need to tell us your name, address and email address. Collecting this information will help us to improve your experience of using our website. It will make it quicker for you to use our online services and keep track of the enquiries you have made with us.

What will you do with my personal information?
Your personal information will also be used for statistical reporting to help us improve the services on offer to you and address any gaps in services. We will collect, store and use the information in a manner that is compatible with the General Data Protection Regulation. We will not use your information for marketing purposes, or pass it on to third parties without your consent. Please see our privacy policy for more information.