Report damp and mould
Damp and mould can affect your health and damage your home. It’s important to report it as soon as you spot it.
Council tenants
When you report, give as much information about the issue as you can, describing how big the affected area is, where it is, and if mould has come back after being cleaned. Include pictures if you can. Please also tell us if anyone in your household has any circumstances that could mean damp and mould presents a greater risk to them, such as asthma.
Someone will be in touch within a few days to discuss the problem with you in more detail.
We will look at the information you send us. If we think there could be an emergency safety problem, we will check it.
If we find an emergency safety problem, we must make your home safe within 24 hours of finding out about it.
If you tell us about damp or mould that is not an emergency but we think could still be a serious problem, we will check it within 10 working days.
We will look at the report as soon as we get it and contact you if we need more information or if we need to arrange a visit to your home.
Get free advice and support from our Damp and Mould Taskforce. Email dampandmouldtaskforce@newham.gov.uk
What happens next?
Following identification of a significant hazard, we will:
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arrange relevant safety works
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provide you with a written summary of the investigation, within three working days;
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organise any further remedial or preventative works that are needed
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arrange alternative accommodation where a home cannot be made safe within the required period
Private tenants
Contact your landlord or letting agent in writing, such as by email, text, or WhatsApp, so you have a record of when you raised the issue.
Include photos if you can and tell us:
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where the problem is
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how large the area is
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whether it has come back after being cleaned
If your landlord or agent doesn’t respond or fails to resolve the issue, you can report it to us [online form] or email ENVPrivate SectorHousing@newham.gov.uk to request a free home visit
For further advice, email privatehousing@newham.gov.uk or visit our advice pages for private tenants.
Living in temporary accommodation
Contact your landlord or letting agent first.
If there is no response within a reasonable time, or the problem is not being addressed, contact our Contract and Compliance Team. Email TASCompliance@newham.gov.uk.
Housing association homes
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Check your tenancy agreement or visit your housing association's website for contact details.
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Report issues directly to your housing association. If it does not respond or does not complete repairs within a reasonable time, use its complaints process. If you are still unhappy after receiving a final response, you may be able to take your complaint to the Housing Ombudsman. For additional guidance or if you do not feel your complaint has been dealt with, visit the Government’s housing hub.
