Report damp and mould
How to report if you’re a Council tenant
To report damp and mould in your Council property, please complete the short form below.
Make sure to give as much information about the issue as you can, describing how big the affected area is, where it is, and if mould came back after being cleaned. Include pictures if you can.
Someone will be in touch within a few days to discuss the problem with you in more detail.
You can also contact us by phone, by calling the repairs service and letting them know you have a damp and mould issue.
Council contact centre number at 0203 373 5500.
An inspection will be booked within 24 hours or 10 days depending on the severity. Please be prepared to support our teams with access to your home.
How to report if you’re a private renter
If you're a private tenant and experiencing issues in your rented property, your first step should be to contact your landlord or letting agent. Make sure to do this in writing, such as by email, text, or WhatsApp, so you have a record of when you raised the issue.
When you report the issue, try to include:
- As much detail as possible
- Where the problem is and how big the affected area is
- Whether the problem (e.g. mould) has returned after being cleaned
- Include photos if you can
If your landlord or agent doesn’t respond or fails to resolve the issue, you can report it to the Council.
Report It - Private Sector Housing Standards - Before you start - Newham Online Forms
Alternatively, for further advice you can email us at: privatehousing@newham.gov.uk
For more advice on how to raise issues with your landlord, visit our advice on problems when renting privately.
How to report if you are in temporary accommodation
If you are in temporary accommodation, you should contact the landlord or letting agent first. If they fail to respond within a reasonable timeframe, contact the Council’s Contract and Compliance Team by emailing TASCompliance@newham.gov.uk.
How to report if you live in a housing association home
If you live in a housing association home, please:
- Check your tenancy agreement or visit the housing association’s website for contact details
- Report any issues directly to your housing association
- If there's no response or repairs are not completed within a reasonable timeframe, follow their formal complaints procedure
- For additional guidance or you remain dissatisfied following your complaints made, visit Social housing tenants
