Report damp and mould
How to report if you’re a Council tenant
To report damp and mould in your Council property, please complete the short form below.
Make sure to give as much information about the issue as you can, describing how big the affected area is, where it is, and if mould came back after being cleaned. Include pictures if you can.
Someone will be in touch within a few days to discuss the problem with you in more detail.
You can also contact us by phone, by calling the repairs service and letting them know you have a damp and mould issue.
An inspection will be booked within 24 hours or 10 days depending on the severity. Please be prepared to support our teams with access to your home.
How to report if you’re a private renter
If you are a private tenant you should contact your landlord or letting agent first. Do this in writing (such as email, text or Whatsapp) so that you have a record of when you told them. Try and give as much information about the issue as you can, describing how big the affected area is, where it is, and if mould came back after being cleaned. Include pictures if you can.
If they don’t respond, or fail to treat the problem, you can tell the Council at privatehousing@newham.gov.uk.
For more information on how to report issues to your landlord, please see our advice on problems when renting privately.
How to report if you are in temporary accommodation
If you are in temporary accommodation, you should contact the landlord or letting agent first. If. If they fail to respond within a reasonable timeframe, contact the Council’s Contract and Compliance Team by emailing LLsupport@newham.gov.uk.
