Damp, condensation and mould

What happens after you report damp and mould

A step-by-step guide to how we investigate and resolve damp, mould and condensation issues 

  1. You report it via our reporting form or by calling our Contact Centre on 0203 373 5500 

  1. We assess the risk to determine if we think it is a safety emergency or significant issue 

  1. We investigate the damp and mould in person 

  1. We tell you what we found and carry out the required work within statutory timelines [link to page 1 of this multi doc] 

  1. Once work is completed, we check that the problem has been resolved 

If you are not happy with how we have dealt with your issue, please call the contact centre on 0203 373 5500. 

If you wish to make a complaint, please use our online form. 

 

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