Performance and Statistics

Repairs Performance Dashboard

We measure the success of our Response Repair Service using the 5 Key Performance Indicators shown below. These figures are updated each month. Please see below to track performance against previous months.

Results for June 2026

Repairs completed in target jun 26 Emergncys on target jun 26 Repair appointments kept jun 26 Repairs completed 1st time jun 26
Repairs satisfaction jun 26 Non emergency repairs jun 26 Emergency repairs jun 26

Results for May 2026

Repairs completed in target may 26 Emergncys on target may 26 Repair appointments kept may 26 Repairs completed 1st time may 26
Repairs satisfaction may 26 Non emergency repairs may 26 Emergency repairs may 26

Results for April 2026

Repairs completed in target apr 26 Emergncys on target apr 26 Repair appointments kept apr 26 Repairs completed 1st time apr 26
Repairs satisfaction apr 26 Non emergency repairs apr 26 Emergency repairs apr 26

Results for March 2026

2 3 5 5
6 7 8

Results for February 2026

2 3 4 5
6 7 8

Results for January 2026 

1 5 2 10 3 9 4 9
5 8 6 6 7 3

Results for Decemeber 2025 

11 1 12 2 13 2
14 2 15 2

Results for November 2025

November 2 stat November 3 stat November 4 stat
November 5 stat November 6 stat

 

Results for October 2025

repairs dashboard october 2025 repairs dashboard october 2025 repairs dashboard october 2025
repairs dashboard october 2025 repairs dashboard october 2025

Results for August 2025

90% of non emergency repairs completed on time 99% of emergency repairs attended on time - exceeding our target of 95% 88% of repair appointments attended on time