Property Licensing: Digital Correspondence Project – October 2026
As part of improving our service and engagement with Property Licensing landlords across Newham, we are exploring how we can move to more digital ways of working, in the future.
Currently, to apply and pay for a Property Licence, we ask our applicants to provide us with an email address and a mobile number for contact purposes. We would like to make better use of these details and are exploring the option of providing letters, licenses, and notices electronically, via email as PDF documents, instead of printing and posting them.
These changes will significantly reduce the cost of paper, printing and postage, remove the need for paper storage, and help us communicate more effectively and more securely.
Pilot Project
The pilot project for sending emails and obtaining feedback will commence with a pilot group in November 2026. Experience of completing the Property Licensing application form, with suggestions for changes and improvements will take place in December 2026.
We will publish anonymised feedback of the pilot project findings in January 2027, for a focused group discussion to take place at the next Landlord Forum meeting.
