If you have been affected by the recent flooding (25 July) you can call our contact centre on 020 8430 2000 for help and advice.
Our staff will help you access the support you may need. You may also need to speak to your landlord, Housing Association and/or insurance company.
Medical care
Newham Hospital’s A&E department is now back up and running.
Services at Whipps Cross Hospital remain affected. Anyone with an appointment at Whipps Cross that has had to be changed will be contacted by one of their clinical teams.
As usual, for non-emergency but urgent medical care, please use NHS 111. It’s free and open 24/7.
Social Care Support
If you have any social care needs, please call our contact centre on 020 8430 2000 and select Option 2 for the Access to Adult Social Care team. Textphone: 18001 020 8430 2000.
Crisis support
You may be able to get Crisis Support if you are going through a disaster or an emergency. Further information can be found here: Emergency Support - Our Newham Money or call 020 8430 2041between 9 am and 5 pm, Monday to Friday.
Business Advice
Businesses are encouraged to contact their insurance providers to make a claim for any damage or losses.
Water damaged goods and rubbish collections
Water-damaged items can be taken to Jenkins Lane re-use and recycling centre – Newham Council, which is open from 7.30am – 5.45pm, Monday to Sunday.
Alternately, you may wish to book a bulky waste collection: How the service works – Bulky household waste collections – Newham Council.
You can find more advice on how to recover after a flood on the gov.uk website.
Loss of water
If you are experiencing a loss of water supply, please contact Thames Water on 0800 316 9800 or Contact us | Thames Water.
Public transport
At present, there are no reports of flooding-related disruptions to public transport, but please check tfl.gov.uk for the latest information before starting your journey.
Road closures
Please check Traffic status updates - Transport for London (tfl.gov.uk) for status updates on any road closures or major traffic delays.