Commercial waste and recycling FAQs
Q: What time do I present my bin?
A: Morning collection times are 6am - 2pm. Afternoon/Evening collection times are 2pm - 10pm.
Q. What should I do if my waste is not collected?
A: In the unlikely event that your waste is not collected on your collection day please inform us within 24hrs of a missed collection, you can do this by emailing env-commercial.waste@newham.gov.uk or by calling 02033738666.
Q: Can I change my service?
A: Yes, if you need a larger bin or more collections, or you would like to reduce collections, please contact us on env-commercial.waste@newham.gov.uk. Please note that to change your service, we require ten days’ written notice.
Q: How do I cancel my agreement?
A: If you wish to cancel your service, please contact us on env-commercial.waste@newham.gov.ukgiving us one month’s written notice.
Q. How should I prepare my waste for collection?
A. You should ensure that all bags are inside the bin as illustrated here.
Q: I’ve run out of bags. How do I get more?
A: Please call us on 0203 373 8666 or contact us on env-commercial.waste@newham.gov.uk to purchase more bags and they will be delivered within seven-fourteen working days of payment.
Q: Do I need to put everything in the bags?
A: Yes, everything needs to be contained within the bags, including cardboard.
Q: How do I cancel my bag agreement?
A: If you no longer wish to use the service simply do not purchase further bags. You will need to make alternative arrangements for your waste to be collected.
Q. My Waste Transfer Note has expired but I still have bags left. How do I get a new Waste Transfer Note?
A: In order to renew a waste transfer note, you are required to purchase a batch of 52 bags.
Q. How should I prepare my waste for collection if I don’t have a bin?
A. You should ensure that all waste is in bags which are tied closed, as illustrated here.
