
Customers can still make payments, but online account balances may not be updated until Tuesday 17 December, we apologise for any inconvenience caused.
Paying your rent

Paying your rent
direct debit and standing order
Set up a direct debit to pay your rent from your bank account automatically every month or week or print off and complete a standing order form and take it to your bankonline
internet banking
you will need to quote your full 10-digit rent account number. Our bank details are:Name of account: London Borough of Newham Income AccountName of bank: Lloyds TSBSort Code: 30-00-02Account Number: 00879113by phone
using a debit or credit card. Telephone 020 8430 2000 (extension 70020). You will need to have your rent account number to hand.direct from your pay
if you work for us or have retired from a job with us, you can pay your rent directly from your salary or pension. If you would like more information please telephone 020 8430 2000.
Check your rent balance and statements online
Your rent statement sets out:- what rent you have been charged
- the payments you have made
- any Housing Benefit you have received.
Calculating your rent
- prevent councils from setting rents at levels they choose
- make sure rents are affordable
- guarantee consistency between council rents and housing association rents
- link rents more closely to property qualities such as location and bedroom size.
Standard rent
Affordable Rent
- either 50% of the rent charged by private landlords for three and four-bedroom properties in the borough
- or 80% of the rent charged by private landlords for one and two-bedroom properties in the borough.
Calculating your service and other charges
Caretaker service charges
Concierge service charges
Horticulture and television aerial charges
Support charges
Heating and hot water charges
Water and sewerage charges
Insurance charges
Difficulties in paying your rent
- phoning 020 8430 2000 and asking for the Housing Income and Collection Team; or
- emailing your income collection officer using the email address on letters he or she has sent to you
- emailing HSG-RentService.SupportGroup@newham.gov.uk.
Rent sub-accounts
- still owe rent arrears from a previous tenancy
- were paid too much housing benefit before 2007 or
- owe us court costs as a result of legal action
Related documents
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Standing Order Mandate, London Borough of Newham Rent Service Word Document, 56 KB
Contact us
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Resident Services
Bridge House 320 Stratford High Street
Stratford
E15 1EP
020 3373 3256
Email us