If you put your rubbish out on time but we do not collect it, report it to us.
Before you report
Make sure you:
- check your collection date - this may change after a bank holiday
- wait until 10pm to report a missed collection even if we normally collect your rubbish earlier in the day
- report the missed collection within three working days.
What happens next
We aim to collect your rubbish within two working days.
How we collect your rubbish
Collections from houses
If you live in a house on street level with your own front garden, you will probably have your own wheelie bin for rubbish
If you live in a street property without room for a
wheelie bin, you may need to put your
rubbish out in black sacks. Make sure these are tied up properly,
and wrap any sharp items in newspaper so that they do not rip the sack
You must put your bin or sack out for collection at the edge of your property by 6am.
Collections from flats
If you live in a flat on street level with your own
front garden, you will probably have your own wheelie bin for rubbish.
If you live above a shop then you may have shared bins, but you will probably need to put your rubbish out on the pavement for collection in black sacks. Make sure these are tied up properly, and wrap any sharp items in newspaper so that they do not rip the sack open.
You must put your bin or sack out for collection at the edge of your property by 6am, unless you live on one of the busiest main roads where we run timed collections.
In blocks of flats or estates, you may use larger, shared bins to hold your rubbish. Make sure you put all of your rubbish bags into these bins to help keep the shared areas clean and tidy and free from rats.
Types of waste for special collection
Bulky waste items
It is important that we properly deal with hazardous (dangerous) waste, such as poisons, paints and chemicals, so that they do not cause harm. The City of London's hazardous waste collection and disposal service
will collect these types of waste for disposal free of charge. The service is run by the City of London for us.
We need to collect and get rid of some forms of healthcare waste separately from other rubbish, as they could be harmful to health. For more information, go to the Clinical waste