Crisis Payment
The Crisis and Resilience Fund is designed to support those most in need who are experiencing hardship as a result of the pressures caused by the high cost of living.
It provides short‑term, urgent financial assistance to Newham residents who are struggling to afford essential household costs, such as buying food or paying for prepayment meter energy bills.
The Crisis and Resilience Fund is funded by the UK Government.
Your questions answered
- Can I get help if I go to work or if I am retired, or if I do not work at all?
Yes, provided you can show that you are struggling to pay for essentials.
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Will a Crisis Payment affect my benefits?
No, it will not affect your benefits.
- What happens next?
The application will be reviewed by Our Newham, who will confirm the outcome of your award, where applicable.
- What if I can’t apply through the website?
The quickest way for you to apply is online.
If you don’t have online access and need support to apply, please phone Our Newham on 020 8430 2041 and an adviser will help you complete your application.
Fraudulent Claims
Where Newham Council suspects that fraud may have occurred, it will investigate the matter as appropriate, this may lead to criminal proceedings.
If a claimant attempts to claim an award from a Crisis Payment by making a false declaration or providing false evidence they may have committed an office under the Theft Act 1968.
Immigration status
Our Newham cannot provide any advice on how an award may affect your status in the UK or any support you're receiving from the Home Office, please seek independent advice before making an application.
Alternative formats
We want to make sure everyone can access information about the Crisis and Resilience Fund. If you require this information in an alternative format, such as Easy Read, large print, Braille or another accessible format, please contact Our Newham and we will do our best to meet your needs.
Contact us
Telephone: 020 8430 2041
Email: ournewham@newham.gov.uk
Visit: 112-118 The Grove, E15 1NS
Resilience Support through the Crisis and Resilience Fund
The Crisis and Resilience Fund not only provides emergency financial assistance through Crisis Payments, but also helps residents build financial resilience and reduce the risk of future hardship.
As part of Newham's Resilience Support offer, we provide free, confidential support including debt advice, benefits and income maximisation support, employment support and employment rights advice.
To find out more about the support available through Our Newham, visit: newham.gov.uk/ournewham
