Children in Care and Care Leavers

Keeping in touch with your social worker

When you first come into care, your social worker will visit you regularly as you probably have lots of questions and things to sort out.

Once you are settled, he or she will visit you at least once every six weeks

He or she will write to you, email, phone or text you every three weeks if you agree.

You can phone your social worker if you need to at any time or you can ask them to visit you in between their regular visits.

Your social worker has a work mobile so that you can phone or text them when they are away from their desk.

If you phone your social worker they must get back to you the same working day (that is Monday to Friday). If your social worker is not available, his or her manager or a duty social worker will phone you.


You can reverse the charges if your phone call is urgent or if you have an emergency. If your social worker can’t speak to you, someone in his or her team will phone you back straightaway.

If you do not know or can’t find the number

If you want to contact your social worker or someone else in the Children Looked After Team, you can phone our switchboard on 020 8430 2000 or you can email them. Their email address will be