Housing Complaints for Council Tenants
Housing Complaints Policy
Newham's Housing Complaints Policy (PDF)
This policy applies to social-rented housing that the Council owns and/or manages, including homes managed by the Council on behalf of West Ham Non-Ecclesiastical Charity (WHNEC) and properties that are managed on the Council’s behalf by a tenant management organisation (TMO) or private finance initiative (PFI). You do not need to be a tenant or leaseholder to make a complaint about the housing service.
Annual Housing Complaints Self Assessment
Each year, the Council self-assesses its Housing Complaints Policy against the Housing Ombudsman's Complaint Handling Code. This year's self-assessment can be found at the following link: Annual Housing Complaints Self-Assessment 2024-2025 (PDF).
The corporate response to the Annual Housing Complaints Self-Assessment 2024-2025 can be found at the following link: Corporate response to the Annual Housing Complaints Self-Assessment 2024-2025 (PDF).
Each year we report on how we are performing in responding to housing complaints. Our Annual Housing Complaints Performance Report can be found at the following link: Annual Housing Complaints Performance Report (PDF).
Housing Ombudsman
If your complaint is about the council as your landlord, you can contact the Housing Ombudsman.
The process for contacting an ombudsman will be set out when you receive your review response.
