Make a Complaint


Some complaints are dealt with via an alternative process with different timescales:

Some issues will be dealt with by an appeal, comment or claim, rather than by making a complaint:

Is your issue something we can’t investigate?

There may be times when we are unable to investigate your complaint. Check your complaint does not fit any of the following criteria:

  • Where there are ongoing legal proceedings
  • Where the complaint has already been heard by a Court of Law
  • Complaints under police investigation
  • Complaints about live procurement processes
  • Allegations of fraud
  • The complaint relates to something that happened over 12 months ago (excluding ongoing issues)