Crisis help
Mental Health Crisis Support
Getting help if you or someone you know is experiencing a mental health crisis or emergency.
A mental health crisis means that someone may need urgent help with their mental health.
ELFT, along with North East London NHS Foundation Trust (NELFT) and partners across NEL, are working together to ensure that service users experiencing mental health crises can access support via NHS 111, a freephone number that provides urgent health advice 24 hours a day, 7 days a week to people of all ages.
Newham residents will be able to call 111 and select option 2, putting them through to a fully trained and qualified mental health professional team based in ELFT’s crisis hub.
The team has a wide range of skills, including on-the-phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.
Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.
If service users are known to ELFT or NELFT services, they should continue to contact their service in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2.
Mental Health Crisis Line/Crisis Support (Newham) | East London NHS Foundation Trust (elft.nhs.uk)
Newham Together café
Open evenings, weekends and bank holidays, the Together Café warmly welcomes all Newham residents aged 18+ who are experiencing a mental health crisis.
You don’t need a referral – just walk in or give us a call. Our friendly staff will listen to you and offer emotional and practical support when you’re in distress.
We’re near the big Morrisons in Stratford. Find us at:
Stratford Advice Arcade
107-109 The Grove
E15 1HP
Call us on 07511 075701 or email togethercafe@mindthnr.org.uk.
We are open every day of the year:
Monday to Thursday: 5pm-8pm
Fridays, weekends, and bank holidays: 3pm-8.30pm
To use the cafe:
Visit us: Stratford Advice Arcade 107-109 The Grove, E15 1HP.
Call us: 07511 075701
To refer a client to the Together Café, download our referral form.
Newham Together Café | Mind in Tower Hamlets, Newham and Redbridge
Safe Connections
A suicide prevention support service providing a safe space to talk and guide you, or someone you know, to support services in your local area. 0300 561 0115 safeconnections@mithn.org.uk
Other useful numbers and websites
- NHS 111: Call 111, available 24 hours every day
- www.sane.org.uk (Telephone service currently unavailable)
- Samaritans: 08457 90 90 90 (24 hours every day) www.samaritans.org 020 7771 5807
- Childline: 0800 1111 Free, confidential help anytime
