Problems when renting privately

If things go wrong with your letting agent

If you are having problems with your agent there are steps you can take to get help. If, for example, you think the agent has:

  • Charged you too much
  • Not told you about charges in advance
  • Charged you and landlord for the same thing

If your agent is registered with a trade association speak to the association for advice.

If you think your letting agent has acted illegally you can email our Trading Standards Team at or phone 020 3373 9937.