Emergency repairs
In emergencies you should phone the electricity or gas supplier or the emergency services. Remember to tell your landlord too.
Gas leak
Report a gas leak on the National l Gas Emergency Line: 0800 111 999.
Electricity power cut
If your electricity is cut off, you should phone your electricity supplier and quote your electricity meter number.
If you do not know who your supplier is, visit the UK Power Networks website and select 'Who is my supplier?'. They also provide advice for power cuts.
Water problems
You should report any leaks to your landlord.
If your water is cut off, you should phone Thames Water on 0845 9200 800 and have your meter number to hand.
How to report if you live in a housing association home
If you live in a housing association home, please:
- Check your tenancy agreement or visit the housing association’s website for contact details
- Report any issues directly to your housing association
- If there's no response or repairs are not completed within a reasonable timeframe, follow their formal complaints procedure
- For additional guidance or you remain dissatisfied following your complaints made, visit Social housing tenants
