How Housing Liaison Officers can help
We are here to support Council Tenants and Leaseholders with Council tenancy and lease matters. We help residents understand their responsibilities, keep tenancy and leaseholder information up to date, and make sure the right advice and support is avaliable when it is needed.
The team responds to enquiries by phone, email, in person and through home visits, where appropriate. We can help with a range of housing management issues including:
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tenancy and leasehold queries
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tenancy breaches and complaint enquiries
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attending resident meetings
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signposting you to other Council teams or support services when needed
We also help with some forms of low-level antisocial behaviour, such as neighbour disputes. To do this, we work with internal and external partners, including our ASB and Enforcement Neighbourhood Response and Community Safety teams, the police and social services.
Some of the other specialist teams we work with include:
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rent
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repairs
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homelessness services
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temporary accommodation
Face-to-face support
Housing Liaison Officers regularly visit homes, inspect blocks and estates to help keep neighbourhoods safe, clean and well maintained.
During these visits, we identify and arrange action on issues such as communal repairs, cleaning and ground maintenance concerns or fly-tipping.
We will check garages, pram sheds and storage cupboards and identify and discuss potential estate improvements with residents. Where additional support is needed, we work closely with other Council teams and external agencies to make sure residents receive the right help and issues are resolved effectively.
