Useful links for other housing issues
Use the information below to find the service that best matches your enquiry.
Homelessness support
Homelessness services are managed separately from the Housing Liaison Team.
-
Visit the Homelessness Prevention and Advice Service (HPAS) pages for information or to apply for help
Temporary accommodation
If you are living in temporary accommodation, support is provided by dedicated temporary accommodation teams.
-
Visit the Temporary Accommodation support page for more information
Housing Register
If you are not a Council tenant and want to find out how we allocate homes and who can apply for council housing:
Rent
For questions about your rent account, payments or rent balance:
-
call 020 8430 2000
Pay your rent, check balances, or set up payments.
Repairs
-
Emergency repairs: call 0203 373 5500 (Freephone number)
-
Non-emergency repairs: call 020 8430 2000 between 9am and 5pm, Monday to Friday, or between 9am and 1pm on Saturday, or report a repair online.
Damp and mould
Damp, mould and condensation concerns are managed by our specialist Damp and Mould Taskforce. Read about information and support for damp, mould and condensation in your home.
Antisocial behaviour and noise nuisance
If you are experiencing antisocial behaviour (ASB) or noise nuisance:
-
call 0208 430 2000
Our specialist team will review your concerns and advise you on the next steps.
Housing Liaison Officers may be able to provide initial advice, but serious or ongoing cases are handled by our Antisocial Behaviour Investigation and Enforcement Team.
Useful information and advice on reporting issues
-
Use our Love Newham app to report an environmental issue, including graffiti, fly-tipping, fly-posting, litter and dog fouling.
Or call our Contact Centre on 020 8430 2000
