If you have rent arrears from a previous tenancy, were paid too much housing benefit before 2007 or owe us court costs as a result of legal action, we will add these debts to a sub-account and attach it to your main rent account. This is called a rent sub-account.
You will see your rent sub-account on your quarterly rent statement or letters we send you.
If you have any questions about your sub-account, phone 020 8430 2000 and ask for your income collection officer.
Housing Benefit that was overpaid to you from April 2007 is collected by our Benefit Service and will not appear on a sub-account.
Council housing rent arrears
Actions to take if you are facing financial difficulties and think you are not going to be able to pay your rent.
If you think you are going to be in arrears
If you are facing financial difficulties and think you are going to be in rent arrears you should contact your income collection officer as soon as possible.