Work with HEART at Newham
Our values shape how we work, lead and make a difference
At Newham, what we achieve matters, but how we achieve it matters too.
Our HEART values guide how we work with colleagues, residents and communities every day. They set expectations for everyone who works here and help us create a workplace where people can contribute, develop and do their best work.
HEART stands for:
H | Honesty
We are open and accountable for our actions.
That means acting with integrity, communicating openly and honestly, taking responsibility when things go wrong, and creating a culture where constructive feedback is welcomed.
E | Equality & Equity
We embrace diversity, celebrate difference and promote opportunity for all.
We challenge bias, recognise where adjustments may be needed to create equal opportunities, respond to the diverse needs of our residents, and stand up to injustice and discrimination.
A | Ambition
We are always looking for ways to improve and innovate to achieve better results.
We want our people to give their best, use public resources responsibly, learn from feedback and take ownership of their development.
R | Respect
We value diversity of thought, experience and expertise.
At Newham, respect means listening to different perspectives, treating others with courtesy and compassion, and understanding the impact our actions can have on the people around us.
T | Together
We act as one council and one team.
Whatever your role, you will be encouraged to collaborate, support your colleagues and work with our residents to achieve the best possible outcomes.
What HEART means for you
When you join Newham, HEART isn't simply something you'll read about during your induction. It's how we expect people to work every day.
You'll be encouraged to:
- bring your ideas, expertise and experience
- listen to and learn from different perspectives
- collaborate across teams and services
- keep developing and improving
- challenge inequity and discrimination
- communicate honestly and take accountability
- keep our residents and communities at the heart of what you do
What you can expect from your manager
Great experiences at work need great leadership
Our HEART Charter for Managers turns our values into practical expectations for the people who lead our teams.
It means that if you join Newham, you should expect your manager to:
Help you succeed
Your manager should provide clear direction and expectations and support you to achieve both your work and development objectives.
Listen, respect and include
Managers are expected to treat colleagues, residents and customers with respect, role-model our HEART values and create an environment where people can talk openly about diversity and difference.
Support your wellbeing
Our managers are expected to build trusting working relationships, demonstrate empathy and support the wellbeing of the people in their teams.
Create fair opportunities
Managers should actively support inclusion, challenge discriminatory behaviour and consider individual needs when agreeing ways of working.
Give you honest feedback
We expect managers to communicate openly, keep their teams informed and provide regular feedback as part of continuous performance management and development.
Work beyond organisational boundaries
Our managers are expected to collaborate with other services and partners, recognising how the work of one team can affect others and helping create a joined-up approach
Could you bring HEART to Newham?
We're looking for people who share our ambition for Newham and who want their work to have an impact.
You don't need to be the same as everyone else. We value diversity of thought, experience and expertise. We want people who will bring their perspective, continue learning and work with others to deliver for our residents.
We're looking for people who share our ambition for Newham and who want their work to have an impact.
You don't need to be the same as everyone else. We value diversity of thought, experience and expertise. We want people who will bring their perspective, continue learning and work with others to deliver for our residents.
If Honesty, Equality & Equity, Ambition, Respect and Together reflect how you want to work, we'd love to hear from you.
