We are continuing to work closely with Prime Property Management to ensure the safety of all residents.
Update for residents affected by the Canning Town building incident – 6 November 2026
Additional updates will be published if there are any significant developments.
If you need urgent advice or support, our out-of-hours team is available 24 hours a day on 020 8430 2000.
Residents who require additional support can find information about council assistance at: Centurion Tower, St Vincent Court, Sovereign Tower, Thanet Tower and Prince Court – Newham Council.
Newham Council continues to work closely with partner agencies following the service of Dangerous Structural Notices on St Vincent Court, Centurion Tower, Sovereign Tower, Thanet Tower and Prince Court.
You can read summaries of the notices here:
Dangerous Structural Notices – South Residential Buildings (Thanet Tower and Price Court) (PDF)
Below are updates on the following topics:
- Galliard Homes support with relocation costs
- Council Tax relief
- Business rates relief
- Homelessness and housing support
- Parking charge review
- Pets
Galliard Homes support with relocation costs
Galliard Homes have written to residents to confirm they will be reimbursed for the reasonable costs in relation to relocation and temporary accommodation. This will apply retrospectively from 23 October 2026 for residents of Centurion Tower, Sovereign Tower or St Vincent Court. For residents of Thanet Tower and Prince Court this is from 30 October 2026. This help is in place for an initial period of 14 days from the date of the letter from Galliard up to and including Thursday 19 November, while the investigations continue.
How to claim: Residents must keep receipts, or other proof of the costs paid, so that Galliard can reimburse them. Galliard will share details of how to claim with residents, and they advise that residents should not incur significant expenditure without first obtaining confirmation from the relevant responsible organisation regarding reimbursement arrangements.
The Council is not a party to these arrangements and cannot determine or guarantee the outcome of individual claims or reimbursement requests.
Council Tax relief
Newham Council is granting a 100 per cent discretionary reduction in Council Tax for residents who have moved out of their homes as a result of the evacuation.
This will be back dated to the 23 October 2026 for residents who have evacuated the North Towers and the 30 October for those residents who have evacuated from the South Tower and will be reviewed monthly. Priority on awarding the discretionary reduction will be given to Direct Debit payers to prevent further monies being taken unnecessarily. Once the discretionary reduction is awarded, we will automatically refund any payments to the bank account from which the Direct Debit payment had been made. For residents not paying via Direct Debit the Council will make contact to obtain bank details for receipt of the refund due. Residents will not have to claim their discretionary reduction; it will be applied automatically.
Business Rates Support for Caxton Works Businesses
The Council recognises the significant disruption experienced by businesses affected by the evacuation of the Caxton Works buildings.
To support affected businesses forced to close during this period, temporary Business Rates Hardship Relief will be applied to eligible businesses operating from the affected buildings.
The relief will remain in place from the 23 October 2026 for businesses in the North Tower and 30 October 2026 for businesses in the South Tower while they are unable to access and operate from their premises and will be reviewed as the situation develops.
The reduction will be applied automatically but the Council will contact affected businesses directly if any further information is required.
If you have any questions, please contact the Business Rates Team.
Homelessness and housing support
The Council's Homelessness Prevention & Advice Service (HPAS) is working with affected residents to provide housing advice and assistance where appropriate. Residents who are unable to secure accommodation through their own arrangements, landlord, managing agent, insurer or other responsible party are encouraged to contact the Council as soon as possible by completing an online application Homeless prevention advice and assistance – Homelessness prevention and advice – Newham Council.
The Council will consider requests for assistance in accordance with its statutory duties under homelessness legislation and will provide advice, support and housing options based on individual circumstances and eligibility. This may include homelessness prevention support, housing advice, assistance to secure alternative accommodation and, where relevant statutory criteria are met, temporary accommodation.
Residents should note that any entitlement to housing assistance is assessed on a case-by-case basis and will depend on individual circumstances and the Council's legal duties.
Residents unable to fill in the online form can find guidance online requiring housing advice or support should contact the Council's Homelessness Prevention & Advice Service.
A range of homelessness prevention advice and guidance to help you with your individual circumstances if you are under the threat of homelessness in Newham.
Parking enforcement
The Council is putting arrangements in place to review Penalty Charge Notices issued to residents which were a direct result of the evacuation. Eligible cases will be considered for cancellation. Further information on how this process will operate will be communicated to residents in due course.
Pets
Some residents have asked about temporary accommodation for pets following the evacuation.
Temporary pet care is available via The Newham Animal Welfare Team who can be contacted on 020 3373 2777 or at animal.welfare@newham.gov.uk and to discuss pet care requirements, availability, and boarding arrangements. Most animals can be accommodated.
Boarding charges are £18 per day for cats and £24 per day for dogs. Prices for other pets are available on request. Proof of vaccination is required; residents can ask their vet to email confirmation directly to the team.
Update for residents affected by the Canning Town building incident – 4 November 2026
Additional updates will be published if there are any significant developments.
If you need urgent advice or support, our out-of-hours team is available 24 hours a day on 020 8430 2000.
Residents who require additional support can find information about council assistance at: Centurion Tower, St Vincent Court, Sovereign Tower, Thanet Tower and Prince Court – Newham Council.
Latest position
Newham Council continues to work closely with Prime Property Management and other partner agencies following the service of Dangerous Structural Notices on St Vincent Court, Centurion Tower and Sovereign Tower.
You can read the notices here: Dangerous Structural Notices – Canning Town Buildings (PDF).
Prime Property Management
Email: Royalgateway@primepm.co.uk
Telephone: 020 3983 2488
What the Council is doing
Our priority is the safety and wellbeing of affected residents.
Since the incident occurred, we have coordinated the emergency response, supported residents through our Emergency Planning arrangements, worked with partner agencies, and provided welfare and practical support where required.
This has included:
- Opening a rest centre to ensure evacuated residents had access to safe accommodation and support.
- Deploying liaison officers to provide on-site assistance and information.
- Coordinating responses through daily Gold and Silver meetings and with key partners.
- Working across housing, building control, emergency planning and communications teams.
- Providing regular updates and information for residents through our resident channels and customer call centre.
Understanding the Council's role
The Council's role is to coordinate the emergency response, support residents where appropriate, and work with relevant agencies to help keep people safe.
The Council is the freehold owner of the land on which the Royal Gateway development has subsequently been built, but the land is subject to headleases that are held by Caxton Works Development Limited. The leases were granted prior to construction of the development for a term of 250 years and will run until 2263.
The Council is not responsible for the structure, maintenance or management of the buildings and is not the landlord of the residents of any of the flats within the blocks.
Where to get information and support
Different organisations are responsible for different aspects of the situation.
- Building access, building management, resident communications and day-to-day management matters should be raised with the relevant Right to Manage (RTM) company and/or managing agent.
- Building insurance matters should be raised with the relevant insurer and policyholders.
- Homeowners should contact their own insurers regarding temporary accommodation, contents, expenses and any potential claims.
- Tenants should contact their landlord regarding accommodation and tenancy matters.
- Mortgage-related issues should be discussed directly with mortgage lenders.
- Compensation, liability, defects, warranties, remediation responsibilities and potential legal claims are matters for the relevant private parties and their professional advisers.
If you are unsure who is responsible for a particular issue, please contact our customer call centre, who can provide advice and signposting to the appropriate organisation.
Businesses and commercial occupiers
We recognise the significant impact the incident has had on businesses and commercial occupiers who are unable to access their premises.
Responsibility for business accommodation arrangements, lease obligations, insurance claims and business interruption matters will generally sit between business owners, landlords, leaseholders, property owners, insurers and other relevant private parties.
We are currently developing further guidance for affected businesses. In the meantime, businesses requiring information or support should contact our Customer Experience Team for advice and signposting.
Update for residents affected by the Canning Town building incident – 2 November 2026
Newham Council is working with Prime Property Management and other partners to support affected residents.
The council, in accordance with its duties, has served Dangerous Structural Notices for St Vincent Court, Centurion Tower and Sovereign Tower.
You can read the Dangerous Structural Notices here: Dangerous Structural Notices – Canning Town Buildings (PDF)
For advice about insurance and reclaiming costs, please contact Prime Property Management:
Email: Royalgateway@primepm.co.uk
Telephone: 020 3983 2488
For council advice and support, including help for vulnerable residents, visit: Centurion Tower, St Vincent Court, Sovereign Tower, Thanet Tower and Prince Court – Newham Council.
If you need emergency council support outside normal working hours, our out-of-hours team is available 24 hours a day on 020 8430 2000.
Update for residents affected by the Canning Town tower block incident – 31 October 2026
Following further structural safety concerns, we have been informed that residents of Thanet Tower and Prince Court have been advised to leave their homes.
We have set up a rest centre at Beckton Community Centre, 14 East Ham Manor Way, London, E6 5NG. We welcome anyone affected to visit rest centre for advice, support and help.
Please note that the rest centre will close at 4pm today, 31 October 2026.
Newham Council is working with Prime Property Management and other partners to support affected residents in Centurion Tower, St Vincent Court, Sovereign Tower, Thanet Tower and Prince Court buildings.
The council, in accordance with its duties, has served Dangerous Structural Notices for St Vincent Court, Centurion Tower and Sovereign Tower.
For advice about insurance and reclaiming costs, contact Prime Property Management:
Royalgateway@primepm.co.uk
020 3983 2488
For council advice and support, including help for vulnerable residents, visit:
Centurion Tower, St Vincent Court, Sovereign Tower, Thanet Tower and Prince Court – Newham Council
If you need emergency council support outside normal working hours, our out-of-hours team is available 24 hours a day on 020 8430 2000.
Update for residents affected by the Canning Town tower block incident - 30th October 2026
Following further structural safety concerns, we have been informed that residents of Thanet Tower and Prince Court have been advised to leave their homes.
We have set up a rest centre at Beckton Community Centre, 14 East Ham Manor Way, London, E6 5NG. We welcome anyone affected to visit rest centre for advice, support and help.
Newham Council is working with Prime Property Management and other partners to support affected residents.
The council in accordance with its duties have served a Dangerous Structural Notice for St Vincent Court, Centurion Tower and Sovereign Tower.
For advice about insurance and reclaiming costs, contact Prime Property Management:
Email: Royalgateway@primepm.co.uk
Telephone: 020 3983 2488
For council advice and support, including help for vulnerable residents, visit:
https://www.newham.gov.uk/advice-support-benefits
If you need emergency council support outside normal working hours, our out of hours team are available twenty four hours a day on 020 8430 2000.
We understand how unsettling this situation is for residents and their families and want to reiterate our support for those affected. We are continuing to work with partners to ensure support is available to those affected.
Update for residents affected by the Canning Town tower block incident - 24th October 2026
On Friday, council officers and Deputy Mayor John Gray attended the site to support residents and ensure they had the information and advice they needed. Council officers and elected members are back on site today to provide ongoing support.
While no council tenants were living in the towers, we are supporting a small number of vulnerable residents who may need additional assistance.
Support for residents
Residents affected by the incident can contact Prime Property Management’s crisis communications team for advice on insurance queries and reclaiming costs.
- Email: Royalgateway@primepm.co.uk
- Telephone: 0203 983 2488
Residents are also encouraged to scan the QR code displayed outside each tower entrance to register their contact details, helping ensure they can be contacted and offered support where needed.
We recognise that the situation may cause concern for people living near the towers. We are working with the relevant authorities to ensure residents receive accurate, up-to-date information and that any concerns about safety are addressed appropriately.
Please check back to this page for updates.
Published 23/10/2026 15:04
Newham Council Statement on the Evacuation of Residents at Sovereign Tower, Centurion Tower and St Vincent Court, Canning Town
Around 211 households were evacuated from Centurion Tower, St Vincent Court and Sovereign Tower, Canning Town, due to structural safety concerns. Newham Council is providing emergency support.
Deputy Mayor Cllr John Gray, Cabinet Member for Housing, said: "Last night, we were informed by London Fire Brigade (LFB) that Sovereign Tower, Centurion Tower and St Vincent Court, Canning Town, are facing serious structural problems in the buildings, reported directly from the property management company. Around 211 private households were requested to be evacuated by the property management company alongside the LFB and Council officers in the early hours of the morning.
"The Council immediately set up a rest centre and provided emergency accommodation and support for residents without alternative accommodation for the night.
“We encourage affected residents to make contact with the property management company for additional support especially in relation to alternative accommodation measures, they can be contacted at royalgateway@primepm.co.uk.
"We are here for residents if they need assistance while this issue is resolved and will support and are working with the property management company to achieve the best solutions for our people.
"I am here on site with Newham officers and will continue to support residents.”
"The council is working with the property management company for the buildings, as well as emergency services, to minimise risk to members of the public."
