Different types of Penalty Charge Notices (PCN) have varying response times.
a) Where a PCN is issued by Civil Enforcement Officers under the Traffic Management Act (TMA) 2004, you will receive a response to the dispute within 56 days from the date it was received.
You do not need to make contact before this time.
b) Where a PCN is issued by a camera, such as bus lanes, no entry restrictions, motor vehicle restriction zones, pedestrian zones in pursuant to the Road Traffic Regulations Act 1984 (as amended), London Local Authorities 1996 and Transport for London Act 2003 will be responded to as soon as possible. There is no corresponding provision within the Acts relating to bus lane and moving traffic contraventions which require that an Enforcement Authority must respond within a statutory time limit.
Responses are generally sent by either:
- post (letters will be sent to the registered keeper of the vehicle by Royal Mail)
or
- email (if an email address was provided when an Informal Challenge or Formal Representation was submitted online). Email responses are sent from ‘noreply@councilparking.org’
If a response has not been received after more than two months:
- Check email spam and junk folders for an email from noreply@councilparking.org, then
- Submit a PCN enquiry
You will need:
- Penalty Charge Notice (PCN) number
- vehicle registration (number plate)
- details about your Informal Challenge or Formal Representation submission
- any relevant documents (if applicable)
